Customer Service Representative

2 days ago


Columbus, Ohio, United States Pilot Freight Service Full time

Pilot Freight Service Job Opportunity

Job Category: Logistics

Requisition Number: CUSTO03769

Job Details

Description

Pilot Freight Service is seeking a skilled Customer Service agent to join our team at our Groveport, OH location. As a key member of our logistics team, you will be responsible for providing exceptional customer service, ensuring timely and accurate communication with customers, carriers, and internal stakeholders.

Responsibilities:

  1. Frequent and accurate communication with customers, carriers, and internal personnel.
  2. Providing rate quotes on shipments and tracking their progress.
  3. Coordinating recovery and delivery schedules with cartage agents and relaying information to all parties in a timely manner.
  4. Updating customer sheets and maintaining accurate records.

Qualifications:

  • Previous customer service experience.
  • Detail-oriented and organized with excellent communication skills.
  • Ability to multitask in a fast-paced environment.

Equal Opportunity Employer: Pilot Freight Service is an equal opportunity employer and welcomes applications from diverse candidates.



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