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Healthcare Customer Service Representative
4 weeks ago
Galveston, Texas, United States UTMB Health Full timeJob Title: Patient Services Specialist ICompany: UTMB HealthOverview:The Patient Services Specialist I plays a crucial role in enhancing the patient journey by delivering outstanding customer service and ensuring seamless patient care coordination.Key Responsibilities: Cultivates a welcoming patient environment through superior service and care management....
Patient Services Specialist I
3 months ago
Requisitos Mínimos:
- Titulo de Bachiller y sin experiencia o Escuela Secundaria o equivalente y 2 años de experiencia en atención al cliente y/o tareas de oficina.
Descripción del Trabajo:
El Especialista en Servicios al Paciente I crea una experiencia positiva para el paciente al superar consistentemente las expectativas en servicio al cliente y atención al paciente, coordinando actividades de oficina y médicas de un equipo de atención médica, actividades de registro de pacientes y facilitando el acceso a los servicios de UTMB para pacientes nuevos y recurrentes.
FUNCIONES PRINCIPALES DEL TRABAJO
Servicio al Cliente:
- Brinda un servicio al cliente de alto nivel en todas las interacciones con clientes internos y externos.
- Proporciona interacciones directas, profesionales y con conocimiento con pacientes, médicos, fuentes de referencias y el equipo de tratamiento.
- Responde siempre llamadas con precisión y con un servicio al cliente excepcional.
- Garantiza que las necesidades de los llamantes sean satisfechas y se obtenga información precisa.
- Se asegura de documentar las llamadas y de triarlas apropiadamente para garantizar la satisfacción y seguridad del paciente. Completa el proceso de encuentro telefónico si es apropiado.
- Actúa como defensor del paciente y enlace con varios departamentos para cumplir metas mutuas.
- Mantiene la confidencialidad del paciente con respecto al acceso a la información clínica y de pacientes a través de correo electrónico, computadora, fax y correo.
- Aborda las preocupaciones de los pacientes, brinda recuperación de servicios y escalas problemas según sea necesario.
Programación:
- Aplica las políticas de la entidad clínica para programar citas.
- Coordina asesoramiento financiero para cirugías de un día.
- Realiza recordatorios a los pacientes para citas programadas.
- Capacita a los pacientes/responsables sobre el proceso de facturación y cualquier responsabilidad financiera adicional, incluida información sobre beneficios de terceros.
- Proporciona estimaciones de costos por cuenta propia a los pacientes.
- Aconseja a los pacientes sobre facturas impagas.
- Obtiene citas futuras en el momento del servicio para seguimiento clínico, referencias y servicios auxiliares.
Llegada:
- Llega a los pacientes y prepara la documentación/expediente para la visita.
- Cobra apropiadamente todo el dinero recibido, tokens distribuidos y autorizaciones de aplazamiento.
Registro:
- Verifica, asegura la elegibilidad y preregistra a los pacientes obteniendo datos demográficos y coberturas de terceros en cada encuentro.
- Obtiene y documenta la información requerida para el reembolso de terceros.
- Garantiza el cumplimiento de la cobertura de Medicare y de terceros.
- Comunica con paciente, fuente de referencia, médico de UTMB y personal clínico sobre cualquier obstáculo para el acceso o autorización.
Desestimiento:
- Completa totalmente cada paciente dentro del plazo designado.
- Se adhiere a los controles internos establecidos para el departamento.
Funciones Laborales Marginales o Periódicas:
- Realiza deberes relacionados según sea necesario.
- Lee todos los Anuncios de OSA y comunicaciones relevantes relacionadas con las funciones laborales.
- Completa con éxito la formación y pruebas basadas en competencias de manera anual.
- Prioriza y completa todo el trabajo de manera precisa, efectiva y eficiente.
- Resguarda la oficina y los archivos que contienen dinero o información confidencial cuando esté ausente de la
- Participa en reuniones/actividades de equipo y apoya la filosofía y metas del equipo/departamento.
- Lee todos los Anuncios de OSA y comunicaciones relevantes relacionadas con las funciones laborales.
- Completa con éxito la formación y pruebas basadas en competencias de manera anual.
- Prioriza y completa todo el trabajo de manera precisa, efectiva y eficiente.
Rango Salarial:
El salario real es acorde a la experiencia.
Igualdad de Oportunidades de Empleo
UTMB Health se esfuerza por proporcionar igualdad de oportunidades de empleo sin importar la raza, color, religión, edad, origen nacional, sexo, género, orientación sexual, identidad/expresión de género, información genética, discapacidad, estado de veterano, o cualquier otro motivo protegido por la política institucional o por leyes federales, estatales o locales a menos que tal distinción sea requerida por ley.
Como Contratista Federal VEVRAA, UTMB Health toma medidas afirmativas para contratar y promover a mujeres, minorías, veteranos protegidos e individuos con discapacidades.
