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Customer Support Manager
3 months ago
15333
Salary:
$50K-$80K DOE
Industry:
Travel Insurance
What Matters Most:
2-3 years of experience in insurance
Property & Casualty Insurance licenses required
Life & Health and travel insurance addendum preferred
Familiarity with Google Workspace and Zendesk
Your New Role:
Y If you have a proven track record of leadership and contribution towards high performance teams, read on This tight-knit team is looking to bring a Customer Support Manager into the office.
As Customer Support Manager at this insurance agency, you'll assist customers in understanding their trip protection plans, coverage, and working with them as they file claims.
You'll also coach and support the customer service representatives in how to deliver high-level customer service and plan navigation support.
Excellent customer service skills will be key as you serve as a point of contact for complex customer issues.
Problem-solving will be part of your day-to-day as you identify system challenges and help to propose solutions in order to streamline the customer and employee experience.
Innovation and creativity is the name of the game in this role as you'll constantly watch for ways to make processes efficient and work with internal resources in order to develop them.
Demonstrated interest and knowledge of social and environmental responsibility will be key as you'll be relied upon to uphold the company's values-driven approach.
This is a hybrid work environment.
Your New Organization:
This values-driven travel insurance company has a focus on regenerative business and travel practices. They're a certified B Corp that truly lives out their social and environmental responsibility values.
They attribute part of their success to the fact that they aren't like every other insurance company, they want their customers to get their claims paid, and they work hard to advocate for the people the work with.
They're a small office but are on a growth trajectory and are excited to add to their team.
The comprehensive benefits package includes generous PTO, discretionary company performance bonuses, medical, dental, and vision insurance, as well as disability and life insurance.
You'll also receive a Golden Ticket holiday after 3 years on the team, a 401(k) + match, and a flexible work schedule with the aim of a work/life balance.
Our goal is to pair talented people with amazing job opportunities.In submitting your application, you'll be considered for this and other positions with Boly:
Welch. Click the apply button to get started.
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