Current jobs related to Guest Relations Manager - New York, New York - Marriott International Inc
-
Guest Relations Manager
2 days ago
New York, New York, United States IHMS LLC. Full timeJob Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled Guest Relations Manager to join our team at IHMS LLC. The successful candidate will be responsible for managing all aspects of the Guest Relations function, ensuring exceptional customer service and exceeding guest expectations.Key Responsibilities:Lead and manage the Guest...
-
Guest Relations Manager
3 days ago
New York, New York, United States Sempre Oggi Full timeGuest Relations ManagerSempre Oggi is seeking an experienced and passionate Guest Relations Manager to join our growing team. As a key member of our team, you will be responsible for building strong relationships with our guests and ensuring their experience is exceptional.Key Responsibilities:Manage reservations and guest bookings to ensure seamless...
-
Guest Relations Manager
2 weeks ago
New York, New York, United States Sempre Oggi Full timeJob DescriptionSempre Oggi is seeking a highly skilled and experienced Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and building strong relationships with our valued customers.Key Responsibilities:Manage Reservations: Coordinate and manage guest...
-
Guest Relations Coordinator
2 days ago
New York, New York, United States Major Food Group LLC Full timeJob SummaryWe are seeking a highly skilled Guest Relations Coordinator to join our team at Major Food Group LLC. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless communication between guests and staff.Key ResponsibilitiesManage reservation books for all MFG restaurants and...
-
Guest Relations Ambassador
1 week ago
New York, New York, United States The Mark Full time{"title": "Guest Relations Agent", "description": "Deliver Exceptional Guest ExperiencesWe are seeking a highly motivated Guest Relations Agent to join our team at The Mark. As a key member of our hospitality team, you will be responsible for providing personalized service to our guests, ensuring their stay with us is nothing short of exceptional.Key...
-
Guest Relations Specialist
4 weeks ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome both arriving and departing guests, ensuring they feel valued and appreciated.Key ResponsibilitiesEngage with guests in a friendly and knowledgeable manner.Work effectively within a team-oriented atmosphere to...
-
Guest Relations Specialist
3 weeks ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome both arriving and departing guests, ensuring they feel valued and appreciated.Key ResponsibilitiesExhibit a friendly and knowledgeable demeanor while interacting with guests.Work effectively within a...
-
Guest Relations Coordinator
4 weeks ago
New York, New York, United States Penny Full timePosition Overview: As a Guest Relations Coordinator at Penny, your primary responsibility is to collaborate with the management team to warmly welcome guests as they arrive and bid farewell as they depart. Key Responsibilities: Exhibit a friendly, knowledgeable, and appreciative demeanor towards all guests.Work effectively within a team-oriented environment...
-
Guest Relations Coordinator
3 weeks ago
New York, New York, United States The ONE Group Full timePosition Overview:A Guest Relations Coordinator is responsible for overseeing concierge operations and managing reservation systems effectively. This role involves enhancing guest experiences during service and fostering strong connections with booking representatives. It is essential to keep all guest records current and engage with patrons through digital...
-
Head of Guest Relations
4 weeks ago
New York, New York, United States One Haus - New York Full timePosition: Maitre D' Hospitality ManagerReports To: General ManagerStatus: Non-ExemptAs a Maitre D' Hospitality Manager, your role is pivotal in fostering a welcoming and inclusive atmosphere within the establishment. You will lead by example, focusing on enhancing both the financial performance and cultural environment of the restaurant. Your expertise will...
-
Guest Relations Coordinator
3 weeks ago
New York, New York, United States The ONE Group Full timePosition Overview:A Guest Relations Coordinator is responsible for overseeing concierge services and managing reservation systems effectively. This role involves enhancing guest experiences during their visit and fostering strong connections with booking representatives. The Coordinator will also ensure that all guest records are accurate and engage with...
-
Maitre D'
2 weeks ago
New York, New York, United States Quality Italian Full timeJob Summary:We are seeking a highly skilled and experienced Maitre D' / Guest Relations Manager to join our team at Quality Italian. The successful candidate will be responsible for leading our front door operations and ensuring an exceptional guest experience.Key Responsibilities:Lead a team of hosts and hostesses to provide exceptional guest serviceManage...
-
Freelance Public Relations Account Manager
6 hours ago
New York, New York, United States Trust Relations Full timeJob Title: Freelance Public Relations Account ManagerJob SummaryTrust Relations is seeking a highly skilled Freelance Public Relations Account Manager to join our dynamic team. As a key member of our team, you will be responsible for executing innovative publicity campaigns in the consumer lifestyle space, including consumer brands, fashion, luxury, travel,...
-
Guest Relations Specialist
4 weeks ago
New York, New York, United States Penny Full timePosition OverviewAs a Guest Relations Specialist at Penny, your primary responsibility is to collaborate with the management team to warmly welcome and bid farewell to guests, ensuring they feel valued and appreciated.This role requires a strong ability to work within a team-focused environment, striving towards the collective goal of exceptional guest...
-
Guest Relations Coordinator
4 weeks ago
New York, New York, United States The Ned NoMad Full timeJob OverviewWe are seeking a dedicated Host to assist and report directly to the Food & Beverage Managers. This role is crucial in our vibrant establishment, where the ability to manage multiple tasks efficiently is essential.About UsThe Ned NoMad is a premier members club and hotel located in the heart of New York, offering a unique blend of private and...
-
Guest Relations Associate
6 hours ago
New York, New York, United States HYATT Hotels Full timeJob Summary:At Hyatt Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Agent, you'll play a vital role in ensuring our guests feel valued and cared for. This involves handling incoming calls, providing accurate information, and resolving any issues that may arise.Key Responsibilities:Respond to guest inquiries and...
-
Guest Relations Representative
2 weeks ago
New York, New York, United States Publicis Groupe Full timeJob Title: Guest Relations RepresentativePublicis Groupe is seeking a highly skilled Guest Relations Representative to join our Facilities Management team. As a key member of our team, you will be responsible for ensuring a clean, well-stocked, and professional-looking office environment is presented to our agency customers and external clients/visitors.Key...
-
Guest Relations Representative
4 days ago
New York, New York, United States Publicis Groupe Full timeJob Title: Guest Relations RepresentativeWe are seeking a highly organized and detail-oriented Guest Relations Representative to join our Facilities Management team. As a key member of our team, you will be responsible for ensuring a clean, well-stocked, and professional-looking office environment is presented to our agency customers and external...
-
Guest Relations Representative
2 days ago
New York, New York, United States Publicis Groupe Full timeJob Title: Guest Relations RepresentativeJoin Publicis Groupe, a leading global communications company, as a Guest Relations Representative. In this role, you will be part of the Facilities Management team, responsible for maintaining a clean, well-stocked, and professional-looking office environment for our agency customers and external clients/visitors.Key...
-
Head of Guest Relations
4 weeks ago
New York, New York, United States Soho House & Co. Full timePosition OverviewThe Opportunity...At Soho House & Co., the role of a Maitre'D is centered around a deep commitment to exceptional customer service and hospitality. This position entails overseeing the Host and Reception teams, ensuring that every guest enjoys a delightful and memorable experience. The Maitre'D is also instrumental in onboarding and training...
Guest Relations Manager
3 months ago
Job Description
JOB SUMMARY
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Managing Guest Services and Front Desk Operations
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm.
The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
A place where service comes from the heart, not from a handbook.A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.