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Guest Relations Manager

2 months ago

New York, New York, United States Sempre Oggi Full time
Job Description

Sempre Oggi is seeking a highly skilled and experienced Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and building strong relationships with our valued customers.

Key Responsibilities:
  • Manage Reservations: Coordinate and manage guest reservations to ensure seamless and efficient service.
  • Guest Book Management: Maintain a high-touch guest book with attention to detail, curating guests' experiences and building a rich guest history.
  • Communication and Coordination: Communicate guest needs and necessary information to restaurant managers, ensuring timely and effective resolution of guest issues.
  • Service Flow and Capacity Management: Understand floor plan and service flow to maximize restaurant capacity, minimize wait times, and meet guest needs.
  • Guest Experience Expeditor: Expedite guest experiences, special requests, and prepays to ensure exceptional service.
  • Support Guest Relations Department: Assist with daily VIP reports, escalate inquiries to management, and communicate event inquiries to Sempre Oggi management.
  • Professionalism and Image: Project a positive image in telephone and email conversations, maintaining composure under stressful situations.
  • Menu and Design Knowledge: Have a thorough knowledge of Sempre Oggi restaurant menus and design.
Requirements:
  • Experience: Minimum 2 years of prior restaurant experience, with a preference for upscale dining.
  • Technical Skills: Basic knowledge of Microsoft Office and G-Suite.
  • Communication Skills: Excellent written and verbal skills.
  • Guest Relations Skills: Strong guest relations skills and a desire to build relationships with guests.
  • Technical Proficiency: Proficient on Resy and Open Table.
  • Work Ethic: Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic.
Compensation:

$24.00/hour + tips.

Equal Employment Opportunity:

Sempre Oggi considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Sempre Oggi is an equal opportunity employer.