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Program Representative I, Department of Consumer

3 months ago

Orange, California, United States Department of Consumer Affairs Full time

Under the general supervision of the Program Representative III, the Program Representative I (PR I) enforces the laws and regulations governing auto repair and smog check and independently investigates consumer complaints.

The PR I performs the full range of duties, as specified in the Bureau of Automotive Repair's Enforcement Policies and Procedures Manual.


  • The PR I position is not eligible for a 4/10/40 schedule.
  • Please refer to the "Application Instructions" and "Additional Information" for instructions on how to apply.
  • Incumbents with experience in the following area of expertise are highly sought after and encouraged to apply:
Automotive Systems Diagnosis and Repair

  • Motor Vehicle Emissions Controls Testing and Repair
  • Automotive Collision Repair and Refinishing.

CalCareers Exams:
Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Please let us know how you heard about our position by taking this brief survey.


In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.

Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.


  • You will find additional information about the job in the
    Duty Statement.
Working Conditions

  • The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Stationary position requirements in the office are consistent with office work. In addition, the incumbent will spend approximately 75% of their time per week in the field, which includes remaining in a stationary position, driving, and ambulating. In a normal work shift, an incumbent will frequently be required to use hand manipulations and body movements. Occasionally, an incumbent will be required to maneuver around, underneath and/or over obstacles in the process of investigations. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation.
  • Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

  • PROGRAM REPRESENTATIVE I, DEPARTMENT OF CONSUMER AFFAIRS
Additional Documents

  • Job Application Package Checklist
  • Duty Statement
Position Details

Job Code #:

  • JC430204
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Position #(s):

XXX
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Working Title:

Enforcement Investigator

Classification:

  • PROGRAM REPRESENTATIVE I, DEPARTMENT OF CONSUMER AFFAIRS
$5, $7,001.00

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# of Positions:

  • Multiple
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Work Location:

  • Orange County
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Telework:

  • Hybrid
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Job Type:

  • Permanent, Full Time
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Facility:

  • Bureau of Automotive Repair
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Work Shift:

  • 8:00 am 5:00 pm
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Work Week:

  • Monday
  • Friday
  • Department Information
  • The Bureau of Automotive Repair's mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.
  • This position is located in Santa Ana, CA.

Free Parking

  • The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.
  • Special Requirements
  • The position(s) require(s) Medical Clearance prior to being hired.
  • Applicants must possess a valid California driver's license and a good driving record. Must pass a medical examination to ensure fitness. Applicants shall have a work record clear of revocation or suspension of departmentalissued licenses for Lamp Installer/Adjuster, Brake Installer/Adjuster, Smog Technician, and or Smog Inspector.
  • Application Instructions
Final Filing Date: 5/16/2024

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Who May Apply

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
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How To Apply
- **Addres