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Avp, Treasury Management Support Supervisor

4 months ago

Oakland, California, United States Beneficial State Bank Full time

Who we are:

Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet.

That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability.

We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system - a system that drives inclusive prosperity to benefit people and the planet.

#BCorp #WeAreBCorps


The Treasury Management (TM) Support Supervisor will manage a team of Treasury Management Support Associates and Specialists who are responsible for aiding in the customer service function of our Treasury Management customers.

This is a working manager position.

Works closely with Client Treasury Managers to support their sales efforts as it culminates in implementation and ongoing servicing.

ESSENTIAL DUTIES

  • Maintains strong knowledge and understanding of treasury managementrelated products, services, and principles including ACH, EFT, Check & ACH Positive Pay, RDC ,Wire transfers and other TM products.
  • Maintains and meets compliance and audit objectives relating to the management and support of treasury clients.
  • Coaches and supports Treasury Management team and oversees their daytoday work, providing clear and consistent expectations to ensure work is completed accurately and efficiently. Identifies training opportunities to support the team's ongoing growth and development.
  • Ensures that treasury support team is adequately trained in treasury products, services, and support to ensure high service levels with internal and external clients.
  • Monitors workloads in the department to ensure appropriate distribution and maintains staffing at levels to support treasury client needs.
  • Handles escalated customer service issues to a satisfactory conclusion. This may include resolution with various areas such as operations, product management/development, lenders and the customer.
  • Monitors the followup and resolution of problems to ensure timely response and customer satisfaction of the treasury support team.
  • Accountable to identify risk issues associated with Treasury Management products and recommend appropriate risk management strategies to protect the best interests of the bank.
  • Accountable for attaining team key performance measurements as well as the tracking of communication of customer service activities.
  • Uses administrative databases and technology tools to track customer service results.
  • Communicate policies and procedures to team members.
  • Increase the effectiveness of individual Treasury Management Support associates & specialists by providing counseling and advice on complex customer issues, available technology tools, and complex customer implementations and training.
  • Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities. This includes successfully taking all online compliance training as assigned within specified due dates.
  • Organizes team building exercises and activities.
  • Coordinate and approve scheduled time off requests
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
Basic Qualifications

  • Bachelor's degree, four years of college or equivalent
  • Five to seven years of banking experience
  • 4 to 5 years of experience in cash management or treasury management fulfillment
  • Five years or more supervisory experience.
  • Must possess positive and professional customer service and sales skills
  • Strong computer skills, specifically in Microsoft Windows environment
  • Good organizational and time management skills
  • Ability to work with general supervision while performing duties
Preferred Skills/Experience

  • Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
  • Automated Clearing House (ACH) experience is highly recommended
  • Thorough knowledge of all Business, Commercial Deposit products & Treasury products and services
  • Proven customer service and interpersonal skills
  • Effective selling, crossselling and referral skills
  • Strong mathematical, problemsolving, and negotiation skills
  • Exercise accuracy, alertness, good judgment, initiative, courtesy, tact and patience in dealing with customers, both internal and external, as well as vendors/suppliers used by the Bank
  • Ability to analyze customer credit data and other related financial information
  • Strong interpersonal and relationship building skills
  • Previous experience in a financial sales representativeoriented role
  • Current Driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities

BENEFITS:
What is the benefit package for this role? Beneficial State Bank's benefi