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Customer Service Clerk I

3 months ago

Chesapeake, Virginia, United States City of Chesapeake Full time
Seeking a highly-motivated customer service-oriented individual to assist customers with water and sewer accounts.

Customer Service Clerks will need interpersonal skills such as positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is also required.

Customer Service Clerk Job duties include:
  • The ability to assist and effectively communicate with utility customers
  • Prepare work orders for new service and termination of service
  • Conduct in-depth review of meter readings, water consumption, and their corresponding bill details
  • Review of adjustments and performance of mathematical computations with accuracy
  • The ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork
  • Balance cash drawer with 100% accuracy
As a Customer Service Clerk, you will need to possess the ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.

Perform other duties as assigned.

As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.
.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES :
May require certifications depending on the department. Depending on departmental operational requirements.

SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications
-One year of public utility experience
-The ability to perform as a team player, work well under pressure, and exercise a commitment to exceptional customer service.
- Prior experience working with state of the art customer service management systems.