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Membership Manager

3 months ago


Albany, New York, United States HONEST WEIGHT FOOD COOPERATIVE, INC. Full time

HONEST WEIGHT FOOD CO-OP

MEMBERSHIP MANAGER

JOB DESCRIPTION
This is a Full-Time Salaried Exempt position. A forty-hour onsite work week is expected, including some evenings and weekends, as needed. Participation on designated committees is expected and may occur remotely or in-person. Any requests for remote work must follow the HWFC remote work policy. The starting annual salary is $75,000.


Although this position is supervised by the Board, the Membership Manager must integrate input from many members of the HWFC community at the same time while focusing on the health and longeviy of Member-Owner rights and responsibilities pursuant to the Bylaws and the Member-Owner time investment program.


OVERVIEW:


Honest Weight Food Co-op is a member-owned-and-operated community food market composed of Owners, Member-Owners (who invest time in governance, in-store operations, and out-of-store HWFC activities), Management and Staff, and non-Owner shoppers.

The Membership Manager is responsible for encouraging and facilitating Member-Owner engagement in all aspects of HWFC.

This Member-Owner-centric position also functions as the key interface, in collaboration with the Operations Manager, among Member-Owners and Managers and Staff, with the objective of encouraging and facilitating robust Member-Owner time investment in all departments.


The Membership Manager, along with the Membership Program Administrative Assistant, oversees and manages all aspects of the Co-op's Member-Owner Program; coordinates interactions of approximately 1,000 Honest Weight Member-Owners with committees and other aspects of governance as well as department managers; promotes and facilitates active engagement of Member-Owners in the operation of the organization; promotes the benefits of Co-op ownership and membership to existing and potential Member-Owners; and champions the mission of Honest Weight and the cooperative, triple bottom line business model internally and externally.

The Membership Manager is part of the Management Team.

JOB RESPONSIBILITIES
-
Programmatic

  • Cultivate a deep familiarity with the Coop's Bylaws, Mission Statement, Statements of Conscience, Member-Owner Manual, Food and Product Manual, and Voting and Nominating Guide. Provide guidance and logístical support to all committees of the Board as well as the Governance Review Council and the Bylaws Panel; adhere to all Coop policies and protocols.
  • Support and promote Anti-Racist and Diversity, Equity, and Inclusion (DEI) initiatives across

HWFC:
in departments, committees, and programmatic opportunities.

  • Adhere to all Coop policies and protocols.
  • Be an active presence in the store to engage shoppers, Owners and Member Owners and reinforce benefits of cooperative ownership and Member Owner time investment, work with Owners and Member-Owners on dedication to quality time investment and excellent customer service.
  • Engage Member-Owners as ambassadors at the front end to help promote and recruit new members and Member-Owners.
  • Provide excellent customer service to Owners, Member-Owners and other shoppers when on the floor.
  • Implement all aspects of the Member Owner Manual.
  • Serve as first point of contact to resolve conflicts between Member-Owners referred by departments and/or Member-Owners, and between Member-Owners and Staff as requested; maintain consistent channels of communication among Member-Owners, Staff, and Department Managers.
  • Responsible for Member-Owners' support and activities, including attendance schedules, policy adherence, productivity, and membership status.
  • Provide guidance and logístical support to all committees of the Board as well as to the Governance Review Council and the Bylaws Panel.
  • Plan, publicize and manage Membership engagement events, including quarterly Membership Meetings ensuring that Member-Owner assistance, practical preparations, and ballot counting needs are fully covered.
  • Coordinate with the Membership Committee to produce at least two additional social events that reinforce a sense of shared ownership and community.
  • Participate in Membership Committee meetings and assist in the implementation of the all Member-Owner initiatives.
  • Meet collectively with Member-Owner teams (Administration, Shopper Helpers, Parking, Veggie and Native Plant Gardens, Membership Meeting, etc.) at least twice per year to checkin/thank/brainstorm.
  • Promote crosstraining of Member-Owners in time investment opportunities to improve flexibility and meet departmental needs, coordinate Member Owner training and accountability.
  • Hold feedback sessions to gauge challenges and gather innovative membercentric ideas/promotions with Department Managers and Staff two times per year either in person, virtually or via survey.
  • Work with Marketing and Operations on projects that serve to provide discounts/promotions and events to Member-Owners and Owners.
  • Work collaboratively with Marketing to support Mem