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Customer Account Coordinator

3 months ago

Lake Forest, California, United States Pactiv Evergreen Full time

Overview:
All information will be kept confidential according to EEO guidelines and applicable laws.

Responsibilities:

What makes this role unique:


Here at Pactiv Evergreen, we are always looking for new team members who are looking for a chance to start their careers and grow along with us.

We love are very proud of our proven success in training, teaching and developing folks into careers that they can be proud of and meets their career and personal development goals.

We have a fantastic opportunity for someone to do just that with this new Customer Account Coordinator role.

This opportunity will have you starting your career with us, learning about the foundation that everything here is built around:
our customers.

As you gain knowledge about how we operate, you'll be setup with cross training with our nationwide sales team; getting you ready to move into one of our Territory Sales roles in 12-18 months where you'll have a territory all your own.

We operate from coast-to-coast, so there are a lot of great locations for you eventually land

We'd love to tell you more about this opportunity so if this sounds exciting to you, drop us your resume to review and let's start better future together

Responsibilities:

  • Support company profit and service level objectives by ensuring timely and accurate management of customer orders, inquiries and concerns
  • Review orders for accuracy according to leadtime, product availability and conformance to order policy
  • Act as the facilitator between the customer and other stakeholders when customer order requirements do not meet Pactiv Evergreen requirements or capabilities
  • Act as the voice of the customer for Commercial (Sales) and Marketing teams and other stakeholders
  • Develop and maintain strong relationships with assigned customers to ensure optimal service levels that provide Pactiv Evergreen with a competitive advantage in the marketplace
  • Provide an ongoing view of service satisfaction and changing customer requirements by collecting and reporting data on key account relationships to the Sales and Marketing organization
  • Maintain accurate records detailing individual customer order and delivery requirements, and changes to individual orders

Additional Role Expectations:

  • Needs to be prepared to transition into a Field Sales or other function when opportunies become available
  • Crosstrain with other functions, as designated
  • Work with Category Management Marketing Team on special projects as directed and when required
  • Needs to be prepared to relocate if necessary according to business needs

Qualifications:

Qualificaltions and Skills:

  • Previous Customer Service experience preferred however full training will be given
  • Strong computer literacy skills (Microsoft Office) essential
  • SAP experience preferred but not required, full training will be given
  • Excellent communication skills, both written and verbal, essential
  • Strong team behaviors essential
  • Attention to detail essential
  • Ability to be adaptable, multitask, prioritize and time management

Education:

BA/BS degree or higher required