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Customer Care Supervisor

4 months ago

Austin, Texas, United States Airtron Heating & Air Conditioning - Austin Full time

Our company, Airtron Heating & Air Conditioning in Austin, TX, is calling all natural-born leaders with extensive customer service experience to apply to join our amazing team as a full-time Customer Care Supervisor - Dispatch Manager

WHAT DO WE OFFER?

Looking to take your customer service career to the next level? Well, you're in luck We are a thriving company that invests in our employees while truly valuing their professional success. We pay our Customer Care Supervisor - Dispatch Manager a competitive compensation. Our team also enjoys great benefits, including medical, a 401(k) with match, paid time off (PTO), and paid vacations. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading

WHO IS AIRTRON HEATING & AIR CONDITIONING?

Airtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans. We ensure our systems work at their peak efficiency in order to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. Along with other recognitions, we are proud to receive accreditation from the Better Business Bureau (BBB).

Our company environment is energetic and constantly improving. We encourage our employees to think proactively about their career choices. Along with amazing benefits, we provide career growth opportunities to our employees. We believe our employees are critical to our ongoing success. Come join us and empower your future

ARE YOU THE CUSTOMER CARE SUPERVISOR - DISPATCH MANAGER WE'RE LOOKING FOR?

Ask yourself: Do you have excellent verbal and written communication skills? Are you comfortable providing leadership, feedback, and motivation to a team? Do you enjoy solving complicated problems and making executive decisions? Can you prioritize multiple competing priorities while consistently meeting deadlines? If so, please consider applying for this position today

WHAT DOES YOUR DAY ENTAIL?

This full-time position typically works Monday through Friday, but overtime and weekend work is occasionally required.

As a Customer Care Supervisor - Dispatch Manager, you ensure that our customers have consistently excellent experiences every time they work with us. A leader in our business, you oversee and expand our team of customer service reps and dispatchers. You hire, train, and supervise your staff, equipping them with the knowledge, guidance, and support necessary to provide exceptional customer service as they dispatch service calls and communicate with clients. Creating and monitoring key performance indicators (KPIs), you ensure that your team is meeting our standards for excellence, and you provide motivation and feedback when necessary to keep them on track.

You communicate regularly with senior management, providing thoughtful reports and recommendations to help us better serve our customers. An excellent collaborator, you also partner with our field employees to continuously refine and improve our approach to customer interactions. Your satisfaction comes from leading an excellent team and giving our customers the best experience possible

DO YOU HAVE WHAT IT TAKES?

We've been searching for an attentive, proactive person to fill this customer service management role. If you meet the following qualifications, you might be a perfect fit

4+ years of customer service experienceAdvanced computer competency, including 3+ years of experience with Microsoft Excel, Word, and OutlookFamiliarity with enterprise resource planning (ERP) and customer service softwareAbility to work occasional overtime and weekendsHigh school diploma or equivalentValid driver's license

A college degree is preferred, and some HVAC or home services experience would be a plus

READY TO APPLY?

If you can meet these requirements and perform this Customer Care Supervisor - Dispatch Manager job as described above, we would be happy to have you as part of our team

Location: 78729