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Mental Health Crisis Response Supervisor
2 months ago
The Overnight LPHA Supervisor will oversee the operations of a mental health crisis diversion program within the City's 911 Call Center during the overnight shift. This role ensures the safety and well-being of callers in crisis by providing effective and efficient support to callers, and supervising Mental Health Triage Specialists.
Key Responsibilities- Supervise and provide support to Mental Health Triage Specialists during the overnight shift
- Ensure the quality of services by monitoring calls, reviewing call recordings, and providing feedback to staff as needed
- Assist in the training and development of new Mental Health Triage Specialists
- Assist in the expansion of the overnight community response team in partnership with EMS Community Health Paramedics (EMS-CHP)
- Monitor quality of clinician documentation through audits and reports
- Participate in regular meetings with other supervisors and manager to discuss operational issues, staffing needs, and program updates
- Provide crisis intervention and support to callers in need
- Receive direct transfer of calls from individuals seeking mental health assistance via 911 or telehealth
- Provide de-escalation services to individuals calling 911 in distress while police are en route
- Use technology such as Austin Police Department Computer Aided Dispatch (CAD), Integral Care electronic health record, Microsoft Teams for telehealth, and Office 365
- Optional duties may include responding in the field for crisis assessments as part of the EMS Community Health Paramedic (EMS-CHP) team and/or EMCOT field response team.
- Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.
- Current and valid driver's license and a clean driving record.
- Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT.
- Bilingual in Spanish.
Full-time. Workdays/work hours: 5 days: 10:00 PM-6:00 AM or 4 days: 8:00 PM-6:00 AM.
Benefits- Medical, Dental and Vision insurance.
- Generous vacation/holiday/sick leave.
- Life and Short-term/Long-term Disability Insurance.
- Employee Assistance Program (EAP).
- 403(b) retirement account.
- 401(a) employer contribution retirement account.
- Gold's gym membership discount.
- Mileage reimbursement.
