Mental Health Crisis Supervisor
2 months ago
The Overnight LPHA Supervisor will oversee the operations of a mental health crisis diversion program within the City's 911 Call Center during the overnight shift. This role ensures the safety and well-being of callers in crisis by providing effective support and supervising Mental Health Triage Specialists.
Key Responsibilities- Supervise and support Mental Health Triage Specialists during the overnight shift
- Monitor calls, review recordings, and provide feedback to staff as needed
- Assist in training and developing new Mental Health Triage Specialists
- Collaborate with EMS Community Health Paramedics to expand the overnight community response team
- Monitor clinician documentation through audits and reports
- Participate in regular meetings with supervisors and managers to discuss operational issues and program updates
- Provide crisis intervention and support to callers in need
- Receive direct transfers of calls from individuals seeking mental health assistance via 911 or telehealth
- Provide de-escalation services to individuals calling 911 in distress while police are en route
- Utilize technology such as Austin Police Department Computer Aided Dispatch (CAD), Integral Care electronic health record, Microsoft Teams for telehealth, and Office 365
- Master's degree in Human/Behavioral/Social Services or related field
- Current and valid driver's license and clean driving record
- Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT
- Medical, dental, and vision insurance
- Generous vacation, holiday, and sick leave
- Life and short-term/long-term disability insurance
- Employee Assistance Program (EAP)
- 403(b) retirement account
- 401(a) employer contribution retirement account
- Gold's gym membership discount
- Mileage reimbursement
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Austin, Texas, United States Integral Care Full timeJob SummaryThe Overnight LPHA Supervisor will oversee the operations of a mental health crisis diversion program within the City's 911 Call Center during the overnight shift. This role ensures the safety and well-being of callers in crisis by providing effective support and supervising Mental Health Triage Specialists.Key ResponsibilitiesSupervise and...
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Austin, Texas, United States Integral Care Full timeJob SummaryThe Overnight LPHA Supervisor will oversee the operations of a mental health crisis diversion program within the City's 911 Call Center during the overnight shift. This role ensures the safety and well-being of callers in crisis by providing effective support and supervising Mental Health Triage Specialists.Key ResponsibilitiesSupervise and...
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Overnight Mental Health Supervisor
4 weeks ago
Austin, Texas, United States Integral Care Full timeJob SummaryThe Overnight LPHA Supervisor will oversee the operations of a mental health crisis diversion program within the City's 911 Call Center during the overnight shift. This role ensures the safety and well-being of callers in crisis by providing effective support and supervising Mental Health Triage Specialists.Key ResponsibilitiesSupervise and...
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Senior Product Manager
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