Retail Customer Experience Supervisor

14 hours ago


Austin, Texas, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a positive internal and external customer experience
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs, and support store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applications from diverse candidates.



  • Austin, Texas, United States HomeSense Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, ensuring a clean and organized store environment, and adhering to all operational and merchandise standards.Key...


  • Austin, Texas, United States Michaels Arts and Crafts Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Customer Experience Manager to join our team at Michaels Arts and Crafts. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving sales growth.Key ResponsibilitiesLead and manage the...

  • Retail Sales Associate

    14 hours ago


    Austin, Texas, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Floor Associate to join our team at HomeGoods. As a Sales Floor Associate, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key ResponsibilitiesProvide...


  • Austin, Texas, United States Purple Communications Inc Full time

    Job Title: Customer Experience SupervisorWe are seeking a highly skilled Customer Experience Supervisor to join our team at ZP Better Together. As a key member of our Customer Care team, you will be responsible for ensuring the delivery of high-quality services and maintaining our standard of excellence.Responsibilities:Supervise and manage all aspects of...


  • Austin, Texas, United States YETI Holdings, Inc. Full time

    Job SummaryYETI Holdings, Inc. is seeking a highly skilled Retail Operations Customer Experience Program Manager to join our team. As a key member of our retail operations team, you will be responsible for optimizing every touchpoint within the retail customer experience.Key Responsibilities:Inspire the Team: Develop and implement exciting contests and...


  • Austin, Texas, United States Natural Grocers Full time

    Retail Operations Supervisor Job OverviewThe Retail Operations Supervisor plays a crucial role in steering the effective management and profitability of the retail establishment. This position requires the ability to train, guide, and oversee all team members to guarantee outstanding customer service and operational success.Key ResponsibilitiesUphold...


  • Austin, Texas, United States Uptown Cheapskate Austin & San Marcos Full time

    Exciting Opportunity for a Fashion Retail SupervisorUptown Cheapskate Austin & San Marcos is on the lookout for enthusiastic individuals who are passionate about eco-friendly fashion. We are eager to welcome Fashion Retail Supervisors to our dynamic team, offering a chance for personal and professional growth.Key ResponsibilitiesSupport the Retail Store...


  • Austin, Texas, United States YETI Holdings, Inc. Full time

    About the RoleWe are seeking a highly skilled Retail Operations Customer Experience Program Manager to join our team at YETI Holdings, Inc. This is a unique opportunity to make a significant impact on our customer experience strategy and drive business growth.Key ResponsibilitiesInspire and motivate our retail teams to deliver exceptional customer...


  • Austin, Texas, United States Impossible Kicks Full time

    GENERAL OVERVIEW:Join the leading sneaker resale destination in the country! Are you ready to showcase and sell some of the most exclusive products available? Our inventory features a curated selection of highly coveted sneakers and apparel from renowned brands such as Jordan, Adidas, Denim Tears, Chrome Hearts, and many others. At Impossible Kicks, we are...


  • Austin, Texas, United States Vuori, Inc. Full time

    About Vuori, Inc.Vuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry with its unique blend of style, comfort, and performance. Our mission is to inspire others to take on all aspects of their lives with clarity, enthusiasm, and a lot of fun along the way.Job DescriptionWe are seeking a highly motivated and...

  • Floor Supervisor

    1 week ago


    Austin, Texas, United States Simon Property Group Full time

    About the Role:The Floor Supervisor will play a key role in ensuring exceptional customer service and operational efficiency in our retail environment. As a leader on the sales floor, you will oversee daily operations, lead a team of associates, and contribute to the overall success of the store.Key Responsibilities:Provide outstanding customer service by...


  • Austin, Texas, United States Vuori, Inc. Full time

    {"Job Title": "Retail Sales Associate", "Job Description": "Be the Face of VuoriVuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our...


  • Austin, Texas, United States TJX Companies, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, promoting our products, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...


  • Austin, Texas, United States Spencer Gifts Full time

    Spencer Gifts Job ID: J3W6586VMR03MJ8Q9KG Position: Assistant Store ManagerAs a Lead Retail Operations Supervisor at Spencer Gifts, your role will encompass:Enhancing Customer Experience: Foster and uphold exceptional guest services to ensure a welcoming environment.Supporting Store Leadership: Collaborate closely with the Store Manager to facilitate the...


  • Austin, Texas, United States Lilly Pulitzer Full time

    Position OverviewThe Retail Operations Supervisor plays a crucial role in driving the store's performance, ensuring that sales targets are met while delivering an outstanding customer experience. This position is pivotal in leading the team during the absence of the Store Manager and upholding the brand's core values.Key ResponsibilitiesTeam Development:...


  • Austin, Texas, United States Vuori, Inc Full time

    Job DescriptionVuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry. We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team.Key ResponsibilitiesCustomer ExperienceForge lasting relationships with customers by providing exceptional service and product knowledge.Work...


  • Austin, Texas, United States Extra Space Full time

    As a Retail Operations Supervisor, you will join a dynamic team that values diversity and fosters a positive workplace culture. We provide attractive compensation, a healthy work/life balance, and opportunities for professional growth. Extra Space Storage stands as the largest self-storage provider in the United States, boasting over 3,600 locations across...

  • Retail Shift Lead

    7 days ago


    Austin, Texas, United States 5.11 Tactical Full time

    Job Summary:We are seeking a highly motivated and experienced Shift Lead to join our team at 5.11 Tactical. As a Shift Lead, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.Key Responsibilities:Direct and model 5.11's Values, Mission, and Service...


  • Austin, Texas, United States SAS Retail Services Full time

    Traveling Reset Merchandiser OpportunityWe're seeking a skilled Traveling Reset Merchandiser to join our team at SAS Retail Services. As a key member of our team, you'll play a crucial role in ensuring our retail partners have the best opportunities for optimal sales.Key Responsibilities:Handle product movement at retail stores, including displaying, moving,...


  • Austin, Texas, United States Vuori, Inc. Full time

    Job SummaryVuori, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer ExperienceForge lasting relationships with...