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Customer Care Associate

2 months ago

Austin, Texas, United States Austin Health And Safety Council Full time

Job Type

Full-time

Position Overview

Austin Health And Safety Council is in search of a dedicated and customer-oriented professional to fill the role of Customer Service Representative. The successful candidate will play a crucial role in delivering outstanding service to our clientele and ensuring their overall satisfaction with our offerings. Responsibilities include, but are not limited to, efficiently managing registrations, processing check-ins and check-outs, issuing identification badges to participants, scheduling appointments, maintaining accurate records, responding to inquiries, and addressing customer concerns promptly and effectively. The Customer Service Representative will be adept at utilizing specialized software applications as instructed by the organization.

Key Responsibilities

  • Address customer inquiries through various communication channels in a professional and timely manner.
  • Fluency in both English and Spanish is required.
  • Effectively resolve customer issues and complaints with a calm demeanor.
  • Provide precise information regarding our services to clients.
  • Maintain and update customer records as necessary.
  • Collaborate with other departments to enhance customer satisfaction.
  • Welcome and assist customers who visit the office.
  • Verify participant credentials as needed.
  • Process payments for training sessions when applicable.
  • Support the fulfillment of course requirements.
  • Confirm completion of training and issue badges.
  • Promote additional services offered by the council.
  • Assist colleagues with inquiries from other departments.
  • Support the training department with documentation and certificate preparation.
  • Facilitate account setup and payment documentation.
  • Coordinate with the finance department to ensure payment processing.
  • Guide customers through software usage by setting up usernames and passwords.
  • Address technical issues and customer complaints effectively.
  • Escalate unresolved issues to a supervisor when necessary.
  • Discuss membership benefits with all customers who engage with the council.
  • Perform other duties as assigned.
Qualifications
  • High school diploma or equivalent is required.
  • 1-2 years of experience in customer service or a related field is preferred.
  • Bilingual in English and Spanish is essential.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and adaptability.
  • Capability to thrive in a fast-paced environment while managing multiple tasks.
  • Proficiency in Microsoft Office and other relevant software.
  • Willingness to work flexible hours, including evenings and weekends.
  • A genuine passion for working with the public and the ability to work both independently and collaboratively.
  • Demonstrated ability to perform under pressure and make sound decisions.
  • Willingness to assist in cross-training and support other departments as directed.
Essential Abilities
  • Ability to function in a time-sensitive environment with strict deadlines.
  • Capacity to learn custom software applications through provided training.
  • Ability to adapt to changing environments and work under pressure.
  • Commitment to confidentiality and discretion.
  • Ability to engage with all levels of the organization effectively.
  • Strong attendance record and reliability.
  • Ability to manage multiple tasks simultaneously.
  • Proficiency in speaking, reading, and writing in English.
  • Willingness to assist in various departments as needed.
  • Flexibility to work beyond scheduled hours when required.
Disclaimer
The above statements are intended to outline the general nature and level of work performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as necessary.