Bilingual Call Center Rep

4 days ago

Dallas, United States CornerStone Staffing Full time

CornerStone Staffing has partnered with the City of Dallas and is seeking a Customer Service Representative

If you have experience working in a call center we want to hear from you

APPLY TODAY to start a CAREER

Job Title: Bilingual Customer Service Representative for WIC department (Call Center Rep)


Location: Dallas, TX - Spring Valley


Schedule: Monday-Friday 8:30-5:00; 30-minute lunch


Pay: $17.82/hour


Responsibilities:The Women, Infants, and Children Customer Service Representative provides clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City.

  • Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.

  • Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.

  • Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.

  • Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.

  • Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.

  • Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.

  • Performs any and all other work as needed or assigned.


Job Requirements:

  • MUST have at least 6 months of call center experience

  • Must be bilingual, Spanish

  • Identifies as having been of WICs target population and can be trained to be a paraprofessional

  • High School Diploma, GED

  • Knowledge of the Power of Influence (P.O.1.) principles when providing WIC services.

  • Knowledge of WIC program and working with women, infants, and children.

  • Knowledge of customer service and program information.

  • Ability to work with computers and provide information.

  • Ability to communicate program standards.

  • Ability to evaluate applicants and direct to appropriate resources.

  • Ability to complete WIC nutrition modules during probationary period.

  • Communicating effectively verbally and in writing.

  • Establishing and maintaining effective working relationships.


Application Process Includes:

  • Skills Testing

  • Drug Testing

  • Background Check

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