Call Center Agent

1 week ago

Dallas, United States Chats Cloud Cover Full time
Job Title: Call Center Agent

Location: Dallas, TX
Department: Customer Service
Reports To: Call Center Supervisor

Job Overview:
We are seeking a dedicated and professional Call Center Agent to join our team. The ideal candidate will be responsible for providing excellent customer service, handling inbound and outbound calls, and addressing customer inquiries and concerns. This role requires effective communication skills, problem-solving abilities, and a positive attitude towards customers.

Key Responsibilities:
  • Handle high-volume inbound and outbound calls in a timely manner.
  • Respond to customer inquiries, providing accurate information about products, services, policies, and procedures.
  • Accurately document customer interactions, feedback, and issues in the system.
  • Maintain product knowledge and stay updated on any new policies, services, or product offerings.
  • Escalate complex issues to the appropriate department or supervisor as needed.
  • Meet or exceed performance metrics, such as call handling time, resolution time, and customer satisfaction scores.
  • Follow call center scripts and protocols to ensure consistency and accuracy in communication.
  • Assist with administrative tasks related to customer service when needed.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
  • High school diploma or equivalent; additional education or certification is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to handle difficult or stressful situations.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Comfortable working with computers and various software programs.
  • Strong attention to detail and organizational skills.

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