Call Center Representative
2 days ago
Think Tell Junction is looking for a motivated and customer-oriented Call Center Representative to join our team. The primary responsibility of this role is to provide exceptional service by addressing customer inquiries, resolving issues, and delivering information about our products and services. If you are an effective communicator who thrives in a dynamic environment, we want to hear from you.
Responsibilities:
- Manage high volumes of incoming calls, providing timely and accurate assistance.
- Address customer inquiries regarding company products, services, and policies.
- Resolve complaints and troubleshoot issues efficiently, escalating when necessary.
- Document all customer interactions in the company's CRM system accurately and promptly.
- Stay updated on company offerings and operational changes to ensure accurate responses.
- Meet performance targets, including call handling time, customer satisfaction, and resolution metrics.
- High school diploma or equivalent; additional education or certifications in customer service are a plus.
- Excellent verbal and written communication skills.
- Strong active listening skills with the ability to understand and address customer needs.
- Proficiency in using CRM software and basic computer applications.
- Ability to manage multiple tasks and remain composed in a fast-paced environment.
- Prior experience in customer service or a call center environment is preferred but not required.
- Competitive hourly wage: $22 - $29 per hour.
- Opportunities for career growth and development.
- Comprehensive benefits package, including health insurance and retirement plans.
- Flexible work environment promoting a healthy work-life balance.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday
Work Location: In person at our office in Dallas, TX.
If you are ready to dive into the world of production and work with a supportive team, apply today to join Think Tell Junction
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