Call Center Agent

1 week ago

Dallas, United States Triumph Financial Full time
Job Description Position Summary

The Client Experience Representative (CXR) is to deliver an excellent customer experience via phone, email and chat supporting transportation factoring & payment platform clients The ideal candidate will have experience in client service and will actively demonstrate commitment to client education, retention and teamwork.

Essential Duties & Responsibilities

  • Provide primary phone, email, and chat support for company inbound queues.

  • Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless.

  • Ask appropriate questions and listen actively to identify areas for follow-up to better assist the client with their needs and resolve issues.

  • Provide first-contact resolution when troubleshooting inquires.

  • Holistically reviews client accounts, pending invoices and payments, A/R aging and interaction history.

  • Assists clients in resolving holds, delays, rejections and disputes as well as other related transactions or statuses such as disputes, open credits, post verifications NOA's and LOR's.

  • Train and support clients on how to use company web portals, processes, and other related systems according to best practices.

  • Introduce carriers to the various options for payment methods, as well as other Triumph services and offerings.

  • Assist carriers through new client onboarding process.

  • Accountable for achieving quality of service scores, schedule adherence, and call and/or ticket management.

  • Effectively communicates with team members, debtors, clients and management.

  • Maintains confidentiality of client information.

  • Performs other duties as assigned.

Experience & Education

The successful candidate will possess high-volume customer service skills. Additionally, the ideal candidate should possess the following:

  • Higher education degree or equivalent customer service experience (1-2 years) in a high-volume, professional environment.

  • Knowledge of freight, transportation, and/or logistics industry is preferred.

  • Accounts payable experience a plus, but not required.

  • Bilingual (Spanish) a plus.

Skills & Abilities Required

  • Highly professional phone etiquette.

  • Demonstrates commitment to problem solving and resolution.

  • Must be able to multi-task in a high volume in an operation center.

  • Ability to perform under deadline pressure.

  • Ability to analyze issues independently.

  • Excellent verbal and written communication skills.

  • Ability to understand and follow written and verbal instructions and directions given by manager.

Work Environment

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

  • Ability to work in a confined area.

  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

  • Specific vision abilities are required by this job due to computer work.

  • Light to moderate lifting is required.

  • Regular, predictable attendance is required.

  • Add any travel or other physical requirements, as needed

#LI-CR1

  • Call Center Customer Service Agent

    3 months ago

    Dallas, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Initial Communications Employment Type: Full Time Location: Dallas, TX Compensation: $18.50 - $28.00 / hour Description Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our...

  • Call Center Agent

    3 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will...

  • Call Center Agent

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work weekends handling inbound inquiries, assisting callers with products and process-related inquiries while professionally representing our clients....

  • Call Center Agent

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: CALL CENTER AGENT (EVENINGS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work evening hours handling inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell...

  • Call Center Agent

    3 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT (EVENINGS) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will...

  • Call Center Agent

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: CALL CENTER AGENT (DAYS) As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide...

  • Call Center Agent

    3 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT (DAYS) As a Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of...

  • Financial Call Center Representative

    3 weeks ago

    Dallas, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Description:Candidate will be assisting national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This...

  • Financial Call Center Representative

    3 weeks ago

    Dallas, United States Disability Solutions Full time

    Job Description:Candidate will be assisting national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This is a short conversation (5-6...

  • Call Center Supervisor

    2 months ago

    Dallas, United States CorVel Corporation Full time

    The Call Center Supervisor is responsible for managing daily production one or multiple teams. The role includes the following functions: provide coaching to individual agents, facilitate team meetings, assist with queue when there is high volume spikes or staffing issues, track attendance and inform managers of trends, do research on delayed or missing...

  • Inbound Call Center Agent

    2 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...

  • Inbound Call Center Agent

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: We are looking for inbound call center agents to join our growing team! In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who...

  • Call Center Agent | Dallas, TX

    3 months ago

    Dallas, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: CALL CENTER AGENT | DALLAS, TX We are looking for call center agents in the Dallas, TX area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers managing the customer experience, educating and up-selling customers on products and services. Candidates...

  • Entry-Level Call Center Agent

    3 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Full-Time SALARY: $15.00 / hour POSITION OVERVIEW: ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with...

  • Entry-Level Call Center Agent

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products...

  • Entry-Level Call Center Agent

    3 months ago

    Dallas, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products...

  • Call Center Agent | Dallas, TX

    3 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: CALL CENTER AGENT | DALLAS, TX We are looking for call center agents in the Dallas, TX area to join our rapidly growing team. You will be responsible for handling inbound phone interactions...

  • Call Center Agent | Dallas, TX

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: CALL CENTER AGENT | DALLAS, TX We are looking for call center agents in the Dallas, TX area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers managing the customer experience, educating and up-selling customers on products and services. Candidates...

  • Outbound Call Center Data Collection Agent

    2 months ago

    Dallas, United States Titan Technologies Full time

    Telaforce, a Titan Technologies company, is HIRING in the heart of downtown Dallas! Day Shift/No Weekends! 40 hours per week 401k with Company match up to 5% HSA ($50/month company contribution) 11 Paid Holidays Promote from within policy Commuter Benefits We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to...

  • Spanish Bilingual Financial Call Center Representative

    3 weeks ago

    Dallas, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Description:Candidate will be assisting national contact center within the mortgage line of business.Candidates will be the front line contact with potential customers of home mortgage.This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs.This is...