Service Manager

4 weeks ago

Chantilly, United States AT&T Full time

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Service Manager professional to support the Defense and National Security sector.

The job duties of the Service Manager are as follows:

  • The Service Manager is accountable for defining, maintaining and executing processes that improve operational efficiency.
  • Ensures services are defined and continuous service processes work in practice, diagrams and documents repeatable processes for a technical program.
  • Meets with the SMEs to gather requirements and document detailed steps for each repeatable task activity.
  • Manages and updates the ServiceNow service catalog and develops service requirements packages for standard catalog items.
  • Monitors service fulfillment; identifies discrepancies or breaks in automated workflows that impact service delivery objectives and escalates them for resolution.
  • Performs version-controlled updates and document tracking.
  • Attends meetings with stakeholders and contribute to collaborative discussions to identify requirements and execute solutions.
  • Develops and deliver service operations documentation.
  • Reviews process changes with internal board and submit them through the ITSM tool.
  • Escalates issues regarding service management process workflows.
  • Collaborates with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication.
  • Monitors project lifecycle workflows and submit tickets to resolve errors.
  • Manages and track the DMND and ENHC process for all service delivery requirements and complete escalations.
  • Conducts application and implemented business processes demonstrations to stakeholders and support preparation of training material and provide user training.
  • Creates/improves complex workflows and processes of repeatable tasks.
  • Understands business capabilities of tools.
  • Drives initiatives for new methods and obtain buy-in from stakeholders.
  • Takes accountability for the quality of requirements and business process development and implementation.
  • Conducts quality management reviews to ensure compliance standards are met.
  • Works with integrators and developers to seek out solutions to improve productivity and performance metrics.
  • Creates Weekly, Daily and Monthly reports and manage task deadlines.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

Candidate must have a high school diploma and 5 years experience, an associate’s degree and 3 years experience or a bachelor’s degree and one year experience.

  • Familiarity of ITIL processes.
  • Technical documentation experience; use of clear language and proper grammar, spelling and punctuation.
  • Develop user stories to provide justification for requirements solutions.
  • Ability to execute tasks quickly and efficiently.
  • Intermediate Confluence and MS Visio experience.
  • Ability to collaborate with teams, facilitate technical discussions and business requirements.
  • Use various program resources to answer questions and recommend solutions.
  • Lead/participate in various meetings and forums and report impacts to stakeholders.

Ready to join our team? Apply today

Our Service Manager (Admin IV) (Government) earns between $89,200 - $130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Chantilly, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

  • Installation Service Manager

    6 days ago

    Chantilly, Virginia, United States Service Pros Installation Group, Inc. Full time

    Job DescriptionJob SummaryThe Installation Service Manager is a critical role within Service Pros Installation Group, Inc. responsible for overseeing the entire flooring installation process for customers across multiple stores. This position requires exceptional leadership and customer service skills to ensure a seamless and satisfactory experience for our...

  • Service Manager

    3 months ago

    Chantilly, United States Dansources Technical Services Full time

    Job DescriptionJob DescriptionWe are currently seeking a Service Manager professional to join our team in supporting the Defense and National Security Sector.JOB DUTIES:The Service Manager is responsible for diagramming and documenting repeatable processes within a technical program. This involves meeting with Subject Matter Experts (SMEs) to gather...

  • IT Service Management Specialist

    3 days ago

    Chantilly, Virginia, United States SAIC Full time

    About the RoleSAIC is seeking an experienced IT Service Management professional to join our team as a Service Delivery Strategist. As a key member of our team, you will be responsible for overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key ResponsibilitiesParticipate...

  • IT Service Management Specialist

    1 week ago

    Chantilly, Virginia, United States SAIC Full time

    About the RoleSAIC is seeking an experienced IT Service Management Specialist to join our team. As an ITIL Process Improvement Expert, you will play a key role in overseeing ITIL process improvement efforts, identifying service deficiencies, and creating structure to mature service delivery processes.Key ResponsibilitiesParticipate in a team defining,...

  • Service Operations Manager

    2 weeks ago

    Chantilly, Virginia, United States ManTech Full time

    Join Our Team at ManTechBecome a vital member of a diverse team at an industry-leading organization where our employees are prioritized.At ManTech International Corporation, you will contribute to safeguarding our national security while engaging in innovative projects that provide opportunities for career growth.We are currently seeking a dedicated and...

  • Manager of Social Services

    1 month ago

    Chantilly, United States Connections Health Solutions Full time

    We’re not just behavioral health people—we’re crisis people.Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just stop-gaps. Real support, not restriction. We have proven that our model improves...

  • Manager of Social Services

    1 month ago

    Chantilly, United States Connections Health Solutions Full time

    We’re not just behavioral health people—we’re crisis people.Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just stop-gaps. Real support, not restriction. We have proven that our model improves...

  • IT Service Management Analyst

    6 days ago

    Chantilly, Virginia, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking an ITSM Incident Management Specialist to join our team at General Dynamics Information Technology. As an ITSM Incident Management Specialist, you will be responsible for leveraging ITIL practices and ServiceNow to ensure efficient resolution of IT incidents.Key Responsibilities:Triage, prioritize, and manage incident and change...

  • IT Service Management Systems Specialist

    1 week ago

    Chantilly, Virginia, United States SAIC Full time

    Job OverviewPosition SummaryROLE DESCRIPTION: SAIC is seeking a qualified Information Technology (IT) Service Management (ITSM) Systems Specialist with expertise in the ITIL domains, including Service Strategy, Service Design, Service Transition, and Service Operation. The ideal candidate will possess a comprehensive understanding of the ITIL Framework to...

  • Senior Food Service Manager

    6 days ago

    Chantilly, Virginia, United States Sodexo Full time

    Job SummarySodexo Corporate Services is seeking an experienced Executive Chef 1 to lead our culinary team at a prominent business location. As the lead culinary person, you will be responsible for overseeing the daily operations of our food service, including menu planning, inventory management, and staff supervision.Key ResponsibilitiesMenu Planning:...

  • Sales and Customer Service Manager

    3 days ago

    Chantilly, Virginia, United States Scenthound Full time

    About the PositionThe Assistant Manager is a key role at Scenthound, focused on driving sales and delivering exceptional customer service to every dog parent who walks through our doors.Key ResponsibilitiesSales and Revenue Growth: Drive membership sales through health and wellness education and promote our services to potential customers.Customer Service...

  • Account Manager

    1 month ago

    Chantilly, United States Compu Dynamics, Full time

    Job DescriptionJob DescriptionWe are seeking a dynamic and experienced Service Account Manager to join our Service team. The ideal candidate will have a proven track record in sales within the Mechanical, Electrical, HVAC, or Data Center industryEssential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the...

  • Social Services Case Manager

    2 weeks ago

    Chantilly, Virginia, United States Kaiser Full time

    Sign-On Bonus: This position is eligible for a $10,000 sign-on bonus.Position Overview:As a vital member of the healthcare team, the Social Work Case Manager is responsible for coordinating comprehensive services for a defined patient population. This role focuses on enhancing patient independence and improving overall quality of life through effective...

  • Flooring Installation Operations Manager

    1 day ago

    Chantilly, Virginia, United States Service Pros Installation Group, Inc. Full time

    Job DescriptionJob SummaryThe Installation Service Manager is a critical role within Service Pros Installation Group, Inc. responsible for overseeing the entire flooring installation process for customers across multiple stores. This position requires exceptional leadership and customer service skills to ensure a seamless and satisfactory experience for our...

  • Social Services Case Manager

    2 weeks ago

    Chantilly, Virginia, United States Kaiser Full time

    Sign-On Bonus: This position is eligible for a $10,000 sign-on bonus.Position Overview:The Social Work Case Manager is responsible for working with a defined patient population to ensure the delivery of appropriate and cost-effective services. This role involves collaboration with healthcare team members to facilitate care plans that promote optimal...

  • Social Services Case Manager

    2 weeks ago

    Chantilly, Virginia, United States Kaiser Full time

    Sign-On Bonus: This position is eligible for a $10,000 sign-on bonus.Position Overview:The role involves working with a specific population to ensure effective collaboration with the healthcare team, facilitating the delivery of suitable and cost-efficient services that align with the care plan, promote independence, and enhance overall quality of life.Key...

  • IT Service Management

    2 months ago

    Chantilly, United States SAIC Full time

    Description JOB DESCRIPTION: SAIC has an immediate opening for an Information Technology (IT) Service Management (ITSM) Systems Engineer with experience within the ITIL domains of Service Strategy, Service Design, Service Transition and Service Operation. Candidates will be expected to bring a strong working understanding of the ITIL Framework to oversee...

  • IT Service Management

    3 months ago

    Chantilly, United States SAIC Full time

    Description JOB DESCRIPTION: SAIC has an immediate opening for an Information Technology (IT) Service Management (ITSM) Systems Engineer with experience within the ITIL domains of Service Strategy, Service Design, Service Transition and Service Operation. Candidates will be expected to bring a strong working understanding of the ITIL Framework to oversee...

  • Quality Assurance Manager

    1 day ago

    Chantilly, Virginia, United States 00100 LEIDOS, INC. Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Leidos, Inc. in a career opportunity that will support a program in the Decision Advantage Solutions Business Area.Key ResponsibilitiesManage the instantiation of the Quality Management System (QMS) for the program.Deploy and implement appropriate QMS processes to ensure...

  • Automotive Service Manager

    1 month ago

    Chantilly, United States Rosenthal Automotive Full time

    Job DescriptionJob DescriptionHere at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth.) We are looking to grow our company and we need you to help us. We are currently hiring a Service Manager to grow our Hyundai Chantilly service...