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Sales and Customer Service Manager

2 months ago

Chantilly, Virginia, United States Scenthound Full time
About the Position

The Assistant Manager is a key role at Scenthound, focused on driving sales and delivering exceptional customer service to every dog parent who walks through our doors.

Key Responsibilities
  • Sales and Revenue Growth: Drive membership sales through health and wellness education and promote our services to potential customers.
  • Customer Service Excellence: Provide outstanding customer service, resolve concerns, and retain memberships to ensure customer satisfaction.
  • Team Leadership: Lead and motivate the sales and customer service team to achieve key performance indicators and drive business growth.
  • Operational Management: Manage cash handling, customer profiles, and records, and maintain a clean and presentable reception area.
Requirements
  • Sales and Customer Service Experience: Proven track record of sales success and customer service excellence in a retail or service-based environment.
  • Leadership and Team Management: Ability to lead and motivate a team to achieve business objectives.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to connect with customers and team members.
  • Problem-Solving and Adaptability: Ability to independently solve problems and adapt to changing business needs.
What We Offer
  • Competitive Compensation: Competitive hourly base pay, plus tips, and sales bonuses.
  • Benefits and Perks: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.
  • Career Growth Opportunities: Direct career growth path to management positions and opportunities for professional development.