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Lead IT Service Management Specialist

3 months ago

New Albany, United States Discover Financial Services Full time

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

 

The Lead IT Service Management Specialist – Software Compliance position requires an individual that has expertise in third party software licenses and entitlement compliance. This individual will have applicable experience in determining the compliance posture for licensing agreements and will assist the team in documenting the entitlements and deployments.

 

Responsibilities  

  • Responsible for managing software license compliance data and reporting.
  • Create and maintain software entitlement records in ServiceNow and USU (Aspera).
  • Work with software owners to ensure all devices where their software is installed are reporting into our discovery tools.
  • Collaborates on software optimization activities and objectives.
  • Work with Sourcing and Procurement to ensure there is an accurate inventory of entitlements for vendors.
  • Work with Legal to ensure the software contracts and related documentation have all the details needed to track the entitlements.
  • Authors training content, support procedures and documentation for IT software asset management.
  • Leads annual software compliance review and attestations.
  • Provides day-to-day operational support activities for the organization software asset management program.
  • Works in partnership with all Business Technology teams to support high system availability through the change management process. Ability to think like the consumers of the service and to negotiate terms of service.  
  • Provides technical leadership to peers and consumers. Responsible for using principles to understand customer situations and create solutions. Identifies and participates in service improvement initiatives  
  • Drafts and publishes knowledge articles about and relating IT Service Management.  
  • Manages or operates in their defined service.  
  • Responsible for reporting on the established KRI/KPI for the service. 

 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • Associates Degree in Computer Science or related 
  • 4+ years of experience in IT Services or related 
  • In lieu of a degree, 6+ years of experience in IT Services or related 

 

Preferred Qualifications 

Bonus Points If You Have: 

  • Bachelor’s Degree in Computer Science or related 
  • 6+ years of experience in IT Services or related 
  • Strong analytical skill and ability to work efficiently with tools such as Excel
  • Experience and skill in IT Software Asset Management.
  • Ability to understand and manage software assets throughout their full lifecycle (desktop, server, and SaaS).
  • Strong knowledge and understanding of software licensing contracts and terms, maintenance agreements, and compliance requirements.
  • Knowledge and strong understanding of software licenses metrics and software asset management best practices.
  • Prior experience with Software Asset Management tools such as ServiceNow SAMP, and USU (Aspera).
  • Skilled in utilizing discovery tools such as SCCM, ServiceNow, JamF, etc. to gain insights and drive actions associated to 3rd party software.
  • Good communication and presentation skills.
  • CAMP, CSAM, and/or ITIL Certification.

#LI-JJ1

Application Deadline:

The application window for this position is anticipated to close on Apr-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.