Manager of Student Recruitment

Position Details Req ID: req18164 Position Title: Manager of Student Recruitment Position Type: Staff Full-Time Position Number: FS9908 OSU Campus: Oklahoma City Department: Recruitment Location Address: 900 N. Portland Ave , Oklahoma City, OK 73107 USA Hiring Supervisor:Dr. Troutman Hiring Range:
(Contingent upon available funding): 21.10 - 21.89, Hourly Work Schedule: Monday – Friday, occasionally includes some evenings and weekends. Faculty Appt Period: Job Summary:

Job Summary:

Manager of Student Recruitmentserves as a key member of the student services team and assists in providingstrategic planning, direction, and supervision of the recruitment team. Thisposition is responsible for coordinating and assessing all activities relatedto student recruitment as directed by the Student Services leadership. Additionally,this position works collaboratively with campus departments such as Admissions,Marketing and Communications, Academic Advisement, Financial Aid andScholarships, Testing and Assessment, and the Office of the Registrar/Recordsin order to effectively recruit students. This is a functional supervisory positionthat is also charged with attending and hosting recruiting events.

 

Essential Job Functions:

Strategic:

1. Partner with Enterprise Systems and Business Intelligence to secure data reports that outline enrollment trends by division, degree and major.
2. Develops, implements, and manages a prospective student management plan to generate leads and applications resulting in prospect conversion to enrolled student.
3. Actively participates on the student services leadership teams, campus committees and professional organizations.
4. Works effectively and collaboratively with all segments of the university community to manage student recruitment related operations and initiatives.
5. Develops innovative proposals, with student services leadership, that engage the campus community in the recruitment and new student onboarding process.
6. Articulates knowledge of academic policies and procedures to internal and external colleagues and university partners.
7. Maintain knowledge on current Oklahoma State Regents for Higher Education policies and procedures related to student admission and retention.
8. Assists with campus-wide recruitment and retention efforts.
9. Represent OSU-OKC on system-wide and state-wide committees and/or organizations in support of inter-institutional policies, agreements, data management and reporting.
   

Operational:

1. Effectively leads and supervises Recruitment staff, including but not limited to setting expectations and evaluating performance.
2. Oversees the Recruitment office budget with guidance of student services leadership.
3. Collaborates with other student experience departments to develop, implement, and manage campus CRM initiatives and communications focused on student enrollment and retention.
4. Identifies areas for improvement and implements solutions through continuous process improvement strategies.
5. Collaborates with campus partners to identify, develop, and review key performance indicators, standard operating procedures, and process documentation; exhibits an understanding to this position’s role in the campus semester plans.
6. Provides oversight of recruitment publications, marketing materials, webpages, and social media platforms.
7. Responsible for the administration of departmental technologies, software, and student information system (Banner) modules.
8. Maintains understanding of and compliance with all state and federal laws, policies and procedures related to recruiting, admissions, immigration, and enrollment.
   

Reporting:

1. Maintains and analyzes student enrollment data by division, degree and major, and prepares reports to inform the development of general and program-specific recruitment strategies.
2. Maintains and analyzes prospective student data to calculate prospect conversions that inform and enhance recruitment strategies by source of prospective student.
3. Provides information required for various external compliance reporting. Coordinates the submission of specialized annual reports in a timely and accurate manner.
4. Work closely and collaboratively with partners on campus to ensure accuracy of reporting data and determining proper data reporting structures.
5. Completes all mandatory training and participates in a minimum of two professional development opportunities each year.
6. Performs other duties as assigned.

The duties listed in this job description are intended onlyas illustrations of the various types of work that may be performed. Theomission of specific statements of duties does not exclude them from theposition if the work is similar, related, or a logical assignment to theposition.

Special Instructions to Applicants Resume and Cover Letter required for full consideration.Copies of all current certifications due upon hiring Education & Experience Position Qualifications:

Minimum Qualifications:

Education:

• Associate degree.

Work Experience:

• Minimum  2-3 years progressively responsible work experience in a college recruitment office or related field.
• Experience in an area related to higher education recruiting management or sales experience
• Experience working in a fast-paced and customer service rich environment.
• Experience working in both collaborative/team environments and in positions that require individualized work with minimal supervision.

 Knowledge,Skills, and Abilities:

• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
• Exceptional problem solving and critical thinking skills required.
• Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Demonstrated coordination, planning, and organizational skills, managing multiple projects simultaneously.
• Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, and public/student contact.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• High degree of initiative to work independently and also collaborate in a team environment.
  Ability to thrive in a high-paced and dynamic environment.
• Proficiency in computer applications, including databases, spreadsheets, customer relationship management software, etc.
• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications:

• Bachelor's degree
• Demonstrated strong focus on the student experience and student success.
• Knowledge of state and federal laws, regulations, and other policies affecting student records and reporting.

Working Conditions:

• Must be able to work flexible hours to include some nights and weekends.
  
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
  
• Frequent travel may be required in Oklahoma City and surrounding communities.
  
• Must be able to drive to and from recruitment activities and events.
  

Physical Requirements:

• Duties require extended periods of sitting, standing, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.

• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described hereare representative of those required by an employee to perform the essentialfunctions of this job with or without reasonable accommodations.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

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