Current jobs related to Supervisor, Patient Experience - Coral Gables - InsideHigherEd

  • Patient Access Supervisor

    3 weeks ago

    Coral Gables, Florida, United States InsideHigherEd Full time

    Job Title: Patient Access SupervisorCompany: InsideHigherEdThe Patient Access Supervisor position at InsideHigherEd is responsible for overseeing the day-to-day operations and management of the front desk at an assigned location. The main focus is on ensuring all patients, visitors, and staff receive exceptional service in a pleasant and organized...

  • Strategic Patient Experience Manager

    3 weeks ago

    Coral Gables, Florida, United States InsideHigherEd Full time

    Job Summary:We are seeking a highly skilled Strategic Patient Experience Manager to join our team at InsideHigherEd. In this role, you will be responsible for developing and implementing strategic plans to ensure exceptional experiences for patients, families, guests, and staff.Key Responsibilities:Collaborate with clinical, administrative, and operational...

  • Supervisor, Patient Access

    4 weeks ago

    Coral Gables, Florida, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor, Patient Access to lead our registration operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of our front desk, ensuring that all patients, customers, and staff receive exceptional service.Key ResponsibilitiesLeadership and...

  • Clinical Operations Supervisor

    4 weeks ago

    Coral Gables, Florida, United States HealthCare Support Full time

    Clinical Operations SupervisorHealthCare Support is seeking a Clinical Operations Supervisor to oversee a Medical/Surgical unit.Key Responsibilities:Provide leadership and oversight to the nursing staff.Serve as a liaison for patient and family services, facilitating effective communication and resolution of concerns.Work collaboratively with...

  • Materials Management Supervisor

    3 weeks ago

    Coral Gables, Florida, United States The University of Miami Full time

    Job Title: Materials Management SupervisorThe University of Miami's UHealth-University of Miami Health System is seeking a highly skilled and detail-oriented Materials Management Supervisor to oversee the receiving and distribution of inventory and special-order items. As a key member of our Supply Chain department, you will be responsible for supervising a...

  • Patient Scheduler 3

    4 weeks ago

    Coral Gables, Florida, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Scheduler 3 to join our team at UHealth Tower. As a key member of our scheduling department, you will be responsible for coordinating and scheduling diagnostic therapy and other procedures, treatments for UHealth.Key ResponsibilitiesLeadership and Team Management: Oversees the scheduling...

  • Standardized Patient

    3 months ago

    Coral Gables, United States InsideHigherEd Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Medical Student Education has an exciting...

  • Tax Supervisor

    4 hours ago

    Coral Gables, Florida, United States Garcia, Espinosa, Miyares, Rodriguez, Trueba & Co., LLP Full time

    {"h1": "Tax Supervisor Job Description", "p": "At Garcia, Espinosa, Miyares, Rodriguez, Trueba & Co., LLP, we are seeking a highly skilled Tax Supervisor to join our team. As a Tax Supervisor, you will be responsible for leading tax teams, supervising tax professionals, and ensuring the accuracy and timeliness of tax returns and other tax-related...

  • Standardized Patient

    3 weeks ago

    Coral Gables, Florida, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced Standardized Patient to join our team at the University of Miami. As a Standardized Patient, you will recreate the history, physical findings, and emotional responses of actual patients in simulated clinical encounters. Your expertise will be invaluable in helping healthcare professionals develop...

  • Sterile Processing Supervisor

    7 days ago

    Coral Gables, Florida, United States University of Miami Full time

    Job SummaryWe are seeking a highly skilled and experienced Sterile Processing Supervisor to join our team at the University of Miami UHealth Department of Lennar Perioperative Services. As a key member of our team, you will be responsible for supervising and directing the decontamination, cleaning, assembling, packaging, scanning, sterilization, storage, and...

  • Materials Management Supervisor

    2 weeks ago

    Coral Gables, Florida, United States The University of Miami Full time

    Job SummaryWe are seeking a highly skilled and experienced Materials Management Supervisor to join our team at The University of Miami. As a key member of our Supply Chain department, you will be responsible for ensuring the efficient and effective management of inventory and supplies across our facilities.Key ResponsibilitiesAssist the Manager, Materials...

  • Tax Supervisor

    1 week ago

    Coral Gables, Florida, United States Garcia, Espinosa, Miyares, Rodriguez, Trueba & Co., LLP Full time

    About the RoleWe are seeking a highly skilled and experienced Tax Supervisor to join our team at Garcia, Espinosa, Miyares, Rodriguez, Trueba & Co., LLP. As a Tax Supervisor, you will play a key role in leading our tax team and providing expert guidance on tax planning and compliance.Key ResponsibilitiesLead and manage tax teams to ensure timely and accurate...

  • Night Nurse Supervisor

    4 days ago

    Coral Gables, Florida, United States The Palace Group Full time

    Night Supervisor Job DescriptionThe Palace Group is seeking a skilled Night Supervisor to join our team at Palace at Coral Gables, a luxury independent living community for active adults.Key Responsibilities:Coordinate clinical care and provide administrative guidance to staffSupervise nursing personnel and ensure resident needs are metParticipate in hiring,...

  • Night Nurse Supervisor

    3 weeks ago

    Coral Gables, Florida, United States The Palace Group Full time

    Job SummaryThe Palace Group is seeking a highly skilled and experienced Night Supervisor to join our team at the Palace at Coral Gables. As a Night Supervisor, you will be responsible for coordinating clinical care, providing administrative guidance to staff, and supervising nursing personnel.Key ResponsibilitiesSupervise, assign, and evaluate the...

  • Materials Management Supervisor

    1 week ago

    Coral Gables, Florida, United States The University of Miami Full time

    {"title": "Materials Management Supervisor", "subtitle": "Join Our Team", "content": "About the Role:The University of Miami is seeking a highly skilled Materials Management Supervisor to join our team. As a key member of our Supply Chain department, you will be responsible for ensuring the efficient receipt, storage, and distribution of inventory and...

  • Night Nurse Supervisor

    1 week ago

    Coral Gables, Florida, United States The Palace Group Full time

    Job SummaryThe Palace Group is seeking a skilled Night Supervisor to join our team at Palace at Coral Gables, a luxury independent living community for active adults. As a Night Supervisor, you will be responsible for coordinating clinical care, providing administrative guidance to staff, and supervising nursing personnel.Key ResponsibilitiesSupervise and...

  • Bakery Operations Supervisor

    3 weeks ago

    Coral Gables, Florida, United States Whole Foods Market - Coral Gables Full time

    Position OverviewThe Bakery Department Supervisor plays a crucial role in managing the daily operations of the bakery section. This position involves overseeing team members, ensuring the department runs smoothly, and maintaining attractive displays of baked goods, coffee, and juices. The supervisor supports the bakery team leader and associate leaders to...

  • Bakery Operations Supervisor

    3 weeks ago

    Coral Gables, Florida, United States Whole Foods Market - Coral Gables Full time

    Position OverviewThe Bakery Department Supervisor plays a crucial role in overseeing the daily operations of the bakery section. This position involves managing team schedules, ensuring efficient workflow, and maintaining attractive displays of baked goods, coffee, and juices. The supervisor supports the bakery team leader and associate leaders to facilitate...

  • Bakery Operations Supervisor

    3 weeks ago

    Coral Gables, Florida, United States Whole Foods Market - Coral Gables Full time

    Position OverviewThe Bakery Department Supervisor plays a crucial role in overseeing the daily operations of the bakery section. This position involves scheduling and supervising team members to ensure a seamless workflow within the department. The supervisor is responsible for maintaining appealing displays of bakery items, coffee, and juices, while...

  • Bakery Operations Supervisor

    3 weeks ago

    Coral Gables, Florida, United States Whole Foods Market - Coral Gables Full time

    Position OverviewThe Bakery Department Supervisor plays a crucial role in overseeing the daily operations of the bakery section. This position involves scheduling and managing team members while ensuring a seamless workflow within the department. The supervisor is responsible for maintaining attractive displays of bakery items, coffee, and juices, and...

Supervisor, Patient Experience

4 months ago

Coral Gables, United States InsideHigherEd Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Patient Experience has an exciting opportunity for a full-time Supervisor, Patient Experience to work onsite on the UHealth campus. The Supervisor, Patient Experience, provides general oversight of the patient care experience. The incumbent ensures that medical services are coordinated promptly, accurately, and courteously according to established guidelines.

CORE FUNCTIONS

  • Provides leadership, education, and orientation to all patient experience specialist staff.
  • Monitors daily staff productivity and communications results, discrepancies, and solutions.
  • Strategizes with leadership to identify and improve patient care services.
  • Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas, including interviewing staff and reviewing medical records.
  • Facilitates effective communication between patients, families, and providers to enhance patient family–centered care and ensure common goals.
  • Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety and minimize the risk of adversarial outcomes.
  • Provides consultation for professional staff and hospital concerning disclosure in collaboration with Risk Management.
  • Develops appropriate resolutions with risk management staff to manage patient incidents and prevent adversarial outcomes effectively.
  • Responds to requests for intervention to assist in managing challenging patient/ family situations.
  • Collaborates with clinical service area management and administrative leadership, front-line staff, or other hospital service area management and administrative leadership to provide real-time support and improvement strategies to reach an effective resolution.
  • Accessible via text or page during Office of Patient Experience hours of operations.
  • Drafts formal responses to patients on behalf of senior and administrative leadership (CEO, COO, CNO, CMO) in writing.
  • Conducts rounds with unit-based patient experience specialists and interdisciplinary teams in assigned clinical areas to obtain pre-emptive feedback.
  • Documents information regarding patient and staff concerns and requests in the department’s database and disseminates data for quality assurance purposes.
  • Generates specific reports to highlight clinical services areas opportunities for improvement efforts, Including progress, obstacles, and trends in complaints and compliment data.
  • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures.
  • Ensures employees are trained on controls within the function and on university policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

  • Bachelor’s degree in a relevant field required preferred
  • Minimum 2 years of relevant customer service leadership experience preferred

Knowledge, Skills, and Attitudes:

  • Ability to maintain effective interpersonal relationships.
  • Commitment to the University’s core values.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.
  • Proficiency in computer software (i.e., Microsoft Office).

Department Specific Functions

  • Oversee the day-to-day operations for designated ambulatory satellite locations across UHealth. Travel to designated satellite locations to ensure operations run smoothly.
  • Demonstrates leadership skills and is a role model and team player for staff and professionals. Acts as a resource for any departmental staff or managers regarding information about complaints, grievances, interpreters, and concierge services.
  • Coordinates and conducts thorough, objective investigations and prepares appropriate written and/or verbal responses to patients and/or families according to federal regulations and hospital policy.
  • When appropriate, meet with patients and families, participates in family meetings, and address concerns in real-time.
  • Collects accurate documentation of confidential and all other pertinent information within the feedback module database used by the department.
  • Collaborate with satellite leaders and service lines to contribute toward team goals and strategies; identify process and system improvement opportunities.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H10