Senior Business Relationship Manager

3 days ago

Columbus, United States InsideHigherEd Full time

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Job Title:Senior Business Relationship ManagerDepartment:OHTECH | OARnet Academic Services

The Senior Business Relationship Manager will provide leadership on the delivery of technology services and ensures that the agreed level of technology service provisioned is attained. This position provides oversight of all service level agreements, operational level agreements and underpinning contracts, which includes the authoring of documents, monitoring performance and improving service levels where needed. Ensures strategic alignment of technology support to meet the needs of high-profile customers.

OARnet maintains and delivers services across the state’s 5,500-mile fiber-optic network backbone to support the connectivity relied upon every day by Ohio’s higher education, K-12 education, state and local government, public broadcasting, health care and research communities.

The Senior Business Relationship Manager will act as liaison between customers and engineering staff in assessing key technology requirements. The position will provide consulting, information and guidance on technology services.

Other major responsibilities include:

  • Supervising team of business relationship managers and specialists.

  • Engaging cross-functional technology teams, including engineering, network operation center and outreach.

  • Leveraging resources to meet customer requirements.

  • Identifying and developing new customer opportunities.

  • Cultivating and advancing long-term relationships with customers through all phases of the project life cycle.

  • Supporting the client's long-term objectives.

  • Assisting the Chief Relationship Officer in developing and managing new product and service offerings for OARnet members. Such offerings may include, but are not limited to, Ohio Private Cloud, security services, Internet 2 and Eduroam, among others. Will assist in the management of associated vendor relationships, as well as life cycle administration.

  • Working with communications teams to develop highly effective marketing and presentation materials.

  • Participating in and speaking at OH-TECH events to promote the OARnet value proposition.

  • Striving to improve customer satisfaction with a goal of 98% positive satisfaction levels derived from customer surveys.

OARnet, along with the Ohio Supercomputer Center and OhioLINK, is part of the Ohio Technology Consortium (OH-TECH), the technology and information division of the Ohio Department of Higher Education (ODHE). OH-TECH provides high-tech solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and inclusive environment.

Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy the same benefits as other Ohio State employees, including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs and more.

Required Education/Experience:

  • Bachelor's degree in computer science, engineering, business administration or an equivalent combination of education and experience.

  • 5 years of experience in technology sales, engineering, marketing or business process consulting in higher education, government or healthcare.

  • Technical knowledge of voice and data networks infrastructure, wireless environments, internet services enterprise level applications and telecommunications industry trends.

  • Experience managing complex technology projects.

  • Outstanding negotiation and communication skills.

  • Valid driver’s license.

Desired Education/Experience:

  • Experience leading a team or serving as a subject matter expert.

  • Experience with applications in support of enterprise voice, data and networking and wireless services, customer relationship management solutions and other enterprise applications/services desired.

Additional Information:

Function: Information Technology

Subfunction: IT Relationship Management

Career Band: People Leader - Managerial

Career Level: M2

Location:Kinnear Rd, 1224 (0374)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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