Customer Service Admin Support

6 days ago

Fort Worth, United States CornerStone Staffing Full time

Cornerstone Staffing is seeking a dedicated and professional Customer Service Admin Support for a contract to hire opportunity for one of our valued clients in the manufacturing industry. This position involves providing exceptional customer service and administrative support to ensure seamless account management and customer satisfaction.


Job Title: Customer Service Admin Support

Schedule: Monday-Friday, 8:00 AM to 4:30 P M

Pay: $20-23 per hour Based on experience

Location: North Fort Worth

Key Responsibilities
As a Customer Service Admin Support, you will:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.

  • Provide information about products, availability, pricing, and delivery timelines.

  • Maintain up-to-date product knowledge to answer customer queries effectively.

  • Address and resolve customer complaints or escalate issues to appropriate teams.

  • Process and manage customer orders with accuracy and efficiency.

  • Track and monitor order statuses, providing regular updates to customers and internal teams.

  • Coordinate with production, shipping, and logistics to ensure on-time deliveries.

  • Maintain and update customer records in the ERP system.

  • Prepare and send invoices, purchase orders, and other related documents.

  • Support the sales team with customer follow-ups and promotional campaigns.

  • Greet visitors to the premises in a professional manner when required.

  • Proactively address customer, product, or pricing issues.

  • Generate reports for order tracking, customer feedback, and service metrics.

  • Collaborate with the quality team to ensure products meet customer specifications.

  • Produce stock lists and provide them to customers and sales representatives.

  • Monitor and enforce adherence to KPIs for quality and speed.

  • Maintain and update relevant training materials and assist in training staff as needed.


Qualifications
We re seeking candidates with:

  • A High School diploma or equivalent (associate or bachelor s degree preferred).

  • At least 2 years of experience in customer service or administrative roles, preferably in a manufacturing environment.

  • Proficiency in ERP Systems and Microsoft Office Suite (Word, Excel, Outlook).

  • Excellent communication and interpersonal skills.

  • Strong problem-solving and analytical abilities.

  • Exceptional time management, organizational, and multitasking skills.


Why Cornerstone Staffing?
At Cornerstone Staffing, we pride ourselves on connecting talented professionals with outstanding opportunities. By joining our team, you ll gain access to competitive compensation, a supportive work environment, and the chance to make a meaningful impact in a dynamic organization.

Ready to take the next step in your career? Apply today


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