Customer Service Advocate

24 hours ago


Fort Myers, Florida, United States HealthCare Support Full time
Customer Service Advocate Role:
  As a Customer Service Advocate at HealthCare Support, you will be responsible for ensuring exceptional customer service and supporting our clients' revenue cycle needs in Fort Myers, FL. This role requires attention to detail, strong communication skills, and a passion for delivering top-notch service.

Responsibilities:
  
  • Provide excellent customer service to clients, addressing their concerns and resolving issues promptly.
  • Support the revenue cycle process by updating accounts with new information from patients or physicians.
  • Maintain confidentiality and adhere to HIPAA guidelines when handling sensitive patient information.

Requirements:
  
  • High School Diploma or equivalent.
  • At least 6 months of customer-facing experience in a healthcare setting.
  • Strong communication and problem-solving skills.

Our Offerings:
  
  • A competitive hourly rate between $21-$24 based on experience.
  • A hybrid work schedule with 3 days remote and 2 days in-office.
  • A generous PTO package.


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