Customer Service Representative
14 hours ago
Job Overview:
We are seeking a Customer Service Representative - IT Support to join our team. As a Customer Service Representative, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.
About the Position:
This is a contract position with a start date of January 6th, 2025. The schedule is Monday to Friday, 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, with an estimated annual salary of $33,280 based on a 40-hour workweek and $16.00 per hour pay rate.
Key Responsibilities:
- Provide excellent customer service through phone calls, emails, and other communication channels.
- Escalate complex issues to other departments when necessary.
- Maintain accurate records of customer interactions and order status.
- Collaborate with internal teams to resolve operational issues and improve processes.
Requirements:
- High school diploma or equivalent required; some college education preferred.
- At least two years of customer service experience, preferably in a technical support role.
- Familiarity with Microsoft Office and Outlook.
- Knowledge of computer systems, Windows, and technology platforms.
What We Offer:
We offer a comprehensive benefits package, including healthcare, dental, vision, term life insurance, short-term disability, and more.
About Us:
We are Staff Perm, an award-winning and certified small business enterprise with over 20 years of staffing and placement experience. Our mission is to simplify the employee recruitment process and provide top-notch support to our clients and candidates.
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