Customer Service Representative

14 hours ago


Fort Worth, Texas, United States Staff Perm Full time

Job Overview:

We are seeking a Customer Service Representative - IT Support to join our team. As a Customer Service Representative, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.

About the Position:

This is a contract position with a start date of January 6th, 2025. The schedule is Monday to Friday, 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, with an estimated annual salary of $33,280 based on a 40-hour workweek and $16.00 per hour pay rate.

Key Responsibilities:

  • Provide excellent customer service through phone calls, emails, and other communication channels.
  • Escalate complex issues to other departments when necessary.
  • Maintain accurate records of customer interactions and order status.
  • Collaborate with internal teams to resolve operational issues and improve processes.

Requirements:

  • High school diploma or equivalent required; some college education preferred.
  • At least two years of customer service experience, preferably in a technical support role.
  • Familiarity with Microsoft Office and Outlook.
  • Knowledge of computer systems, Windows, and technology platforms.

What We Offer:

We offer a comprehensive benefits package, including healthcare, dental, vision, term life insurance, short-term disability, and more.

About Us:

We are Staff Perm, an award-winning and certified small business enterprise with over 20 years of staffing and placement experience. Our mission is to simplify the employee recruitment process and provide top-notch support to our clients and candidates.



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