Virtual Office Support Specialist

5 days ago

Fort Worth, Texas, United States Annie Admin Full time
Job Overview

We are seeking a highly skilled Virtual Office Support Specialist to join our team at Annie Admin. This is a coverage position that requires working a fixed and dependable shift Monday - Saturday.

About the Role

This role is ideal for individuals who enjoy making a direct impact on businesses and providing exceptional customer service. As a Virtual Receptionist, you will be responsible for taking client relationships further by providing spectacular first impressions over the phone.

Key Responsibilities:
  • Customer Service Expertise: Accurately complete each interaction with clients and their customers while limiting personal bias and communicating in a professional tone.
  • Communication Skills: Maintain accuracy, mindfulness, and attention to detail in written communication, ensuring proper spelling, grammar, and logical message composition.
  • Multitasking: Multi-task in a fast-paced technology-rich environment, toggling between screens and using multiple applications simultaneously while delivering excellent caller experiences.
  • Call Handling: Precisely and consistently follow call handling instructions on every call, providing detailed and accurate notes from callers, and taking ownership of mistakes when they happen.
  • Problem-Solving: Take a proactive approach to overcoming any challenges our clients may face.
Your Qualifications
  • Minimum 2 years customer service experience (Administrative Assistant experience is a huge plus)
  • Dedicated and quiet office space with full video/sound functionality, wired noise-cancelling headset, and high-speed internet connectivity.
  • Type minimum 40 WPM
  • Ability to work from home office Monday - Friday and some Saturdays
  • Strong written and verbal communication skills, including proper grammar & spelling, and ability to clearly communicate with diverse audiences via phone, email, and text.
  • Natural ability to thrive when multi-tasking in a technology-rich environment operating at an extremely fast pace. Experience working with a high-volume of requests or incoming calls is preferred.
  • Record of reliable attendance and ability to maintain a predictable and consistent full-time schedule.
  • Natural ability to work independently as well as with a team. Experience managing or mentoring others is a plus.
  • Must reside within the state of Texas during the entirety of employment due to in-person meetings & employee laws & regulations.
Working Conditions

This role requires sitting/standing at a computer for extended periods, interacting with a diverse population by phone or computer, and occasional travel between team locations/offices for meetings, training, company retreats, or other off-site events.

What We Offer

Annie Admin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity.

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