Customer Service Admin Support

3 weeks ago

Fort Worth, United States TEKsystems Full time
Job DescriptionJob Description

Description

Bloc Blinds Manufacturing, LLC are looking for a Customer Service Admin Support to join our team in DFW. As customer service admin support you will be responsible for providing exceptional customer service while ensuring smooth administrative operations. What does this role contribute to the Company? As customer service admin support you will be a key liaison between customers, production, and sales team, ensuring accurate order processing, timely delivery and effective resolution to enquiries and issues. What we will ask of you: • Respond to customer enquiries via phone, email, or chat promptly and professionally. • Provide information on Window shades, product availability, pricing and delivery timelines. • Keep product knowledge up to date to support answering customer queries. • Address and resolve customer complaints or escalate issues to the appropriate team. • Process and manage customer orders, ensuring accuracy and timely entry into the system. • Track and monitor order status, providing regular updates to customers and internal teams. • Co-ordinate with production, shipping and logistics to ensure on-time delivery. • Maintain and update customer records in the ERP system. • Prepare and send invoices, purchase orders and other related documents. • Assist the sales team with customer follow-ups and promotional campaigns. • Meet and greet visitors to the premises in a professional manner when required.

Skills

Administrative support, Administration, Customer service, Customer support, microsoft office, manufacturing, order management, invoice resolution

Top Skills Details

Administrative support,Administration,Customer service,Customer support,microsoft office,manufacturing

Additional Skills & Qualifications

Essential • High School diploma or equivalent required; associate or bachelor’s degree preferred. • Minimum 2 years of experience in a customer service or administrative roles, preferably in a manufacturing environment. • Excellent communication and interpersonal skills. • Problem solving mindset with attention to detail. • Proficiency in using ERP Systems and Microsoft Office Suite. (Word, Excel, Outlook) • Ability to work in a fast-paced environment and adapt to changing priorities. • Strong customer-focused attitude and commitment to delivering excellent service. Desirable • Knowledge of working within a window shades manufacturing business. • Understanding of manufacturing processes and supply chain operations.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $43680.00 - $43680.00

In return we will offer a competitive salary along with the following benefits:
• PTO
• Medical, Dental and Vision Plan
• Professional development
• 401K

culture of growth, teamwork, and balance

Workplace Type

This is a fully onsite position in Saginaw,TX.

Application Deadline

This position will be accepting applications until Jan 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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