Customer Field Representative I/II

3 weeks ago

Richmond, United States Dominion Energy Full time
Job Summary

This entry level position is responsible for reviewing account information to determine disconnection of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP) duties to include but not limited downloading information to vehicle computer; driving scheduled route to collect automated reader reading information for customer change orders, and uploading information from vehicle computer to automated read-only program (FCS) on desktop; performing physical disconnection of gas meters due to nonpayment of utility bills at customers' premises and based on assigned location, painting residential meter sites and participating in restoration of system outages.  Perform other duties as requested or assigned.

This position reports to Dominion Energy North Carolina's Raleigh Operations Center in Raleigh, North Carolina.


There is one position which will be filled at the level commensurate with the successful candidates' education, experience, knowledge, skills and abilities.

The company is actively seeking United States military veterans and service members who meet the qualifications outlined below.
  Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below.

Required Knowledge, Skills, Abilities & Experience

Customer Field Representative I
    0-2 years' experience in related field.
    Basic knowledge and skills in customer service and credit/collections
    Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook
    Ability to use hand tools such as a meter key and adjustable wrench
    Basic troubleshooting, problem-solving , and mathematical skills for reviewing customer accounts
    Basic ability to read maps and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns
    Ability to retain knowledge of company's credit policies and North Carolina Utilities Commission rules and regulations
    Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner
    Ability to effectively read gas meters, and properly research and record meter and account information on a computer
    Ability to work independently and as part of a diverse team
    Ability to frequently travel to customers' premises, where encounters with agitated customers or dogs and other animals may occur
    Ability to balance and prioritize workload based upon time of year

Customer Field Representative II
    2+ years' experience in related field with 1 year experience as Customer Field Representative I or directly related experience.
    Strong knowledge and skills in customer service and credit/collections
    Strong computer knowledge and skills, including Microsoft Word, Excel, and Outlook
    Ability to use hand tools such as a meter key and adjustable wrench
    Strong troubleshooting, problem-solving , and mathematical skills for reviewing customer accounts
    Strong ability to read maps and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns
    Ability to retain knowledge of company's credit policies and North Carolina Utilities Commission rules and regulations
    Strong verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner
    Strong knowledge of the assigned area and surrounding towns.
    Ability to effectively read gas meters, and properly research and record meter and account information on a computer
    Ability to work independently and as part of a diverse team
    Ability to frequently travel to customers' premises, where encounters with agitated customers or dogs and other animals may occur
    Ability to balance and prioritize workload based upon time of year

Education Requirements

Completion of high school or equivalent (i.e., GED) is required.

Licenses, Certifications, or Quals Description

Must have a valid driver's license with a safe driving record.

Other Working Conditions

Work is both in an office environment and at customers' premises outside in varying weather conditions (i.e. heat, cold, rain).
Position requires the ability to squat multiple times daily for accessing gas meters.
Heavy lifting up to 75 lbs. independently required.
May encounter insects, dogs, or other animals at customer's premise.
May encounter agitated/irate customers.
May be required to work overtime.

Read the full posting.

  • Customer Service Representative I

    3 weeks ago

    Richmond, United States CorVel Full time

    The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This position is remote for the Carolina/Virginia Region. This position is part time. ESSENTIAL FUNCTIONS &...

  • Field Service Representative II, Cardiopulmonary Specialist

    3 days ago

    Richmond, Virginia, United States LivaNova, PLC Full time

    Job SummaryLivaNova, PLC is seeking a highly skilled Field Service Representative II to join our Cardiopulmonary team. As a key member of our team, you will be responsible for inspecting, servicing, and repairing medical equipment in assigned territories.Key ResponsibilitiesPerform preventive maintenance on medical equipment within scheduled time frames.Sell...

  • Customer Service Representative I

    2 weeks ago

    Richmond, United States First Bank Richmond Full time

    Job DescriptionJob DescriptionPosition SummaryCustomer Service Representative I (CSR I) will be the face of the Bank at our retail branches. CSR I will maintain long-standing customer relationships and effectively build new relationships within our community markets. CSR I will be primarily responsible for handling day-to-day deposit, withdrawal, and cash...

  • Customer Care Representative

    2 months ago

    Richmond, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar! As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Substance Abuse Counselor I

    3 months ago

    Richmond, United States Civitas Health Services Inc Full time

    We're on the lookout for passionate and skilled individuals for Substance Abuse Counselor (CSAC I & II) professionals ready to make a difference in countless lives. As a part of our dynamic team, you'll be on the frontline, guiding individuals towards healthier futures.Position: CSAC I (Certified Substance Abuse Counselor - Level I) Your...

  • Customer Care Representative

    3 weeks ago

    Richmond, United States Lennar Mortgage Full time

    Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar! As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Customer Care Representative

    3 weeks ago

    Richmond, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar!As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Animal Care Technician I

    3 days ago

    Richmond, United States Biomedical Research Models Full time

    Biomere-west is a preclinical CRO located in Richmond, CA. We are focused on providing a personalized and customer-focused approach to preclinical services, early stage drug discovery and development services for the pharmaceutical and biotechnology industries. We strive to foster an environment which supports the recognition and growth of our employees. We...

  • Field Sales Representative

    1 day ago

    Richmond, Virginia, United States Skyline Enterprises Full time

    About the RoleWe are seeking a highly motivated and results-driven Field Sales Representative to join our team at Skyline Enterprises. As a Field Sales Representative, you will be responsible for acquiring new customers and building strong relationships with existing ones in the construction industry.Key ResponsibilitiesIdentify and pursue new business...

  • Entry Level Customer Enrollment Representative

    1 month ago

    Richmond, United States NGM Marketing Full time

    Job DescriptionJob DescriptionAre you ready to turn a new leaf this year and fall head first into a new and fulfilling career?When you think about important qualities for your next employer to have, do growth, originality, enthusiasm, and investment in people and infrastructure come to mind? If so, then Next Generation Marketing is the place for you. If you...

  • Animal Care Technician I

    6 days ago

    Richmond, United States Biomedical Research Models Full time

    Biomere-west is a preclinical CRO located in Richmond, CA. We are focused on providing a personalized and customer-focused approach to preclinical services, early stage drug discovery and development services for the pharmaceutical and biotechnology industries. We strive to foster an environment which supports the recognition and growth of our employees. We...

  • Animal Care Technician I

    2 weeks ago

    Richmond, United States Biomedical Research Models Full time

    Biomere-west is a preclinical CRO located in Richmond, CA. We are focused on providing a personalized and customer-focused approach to preclinical services, early stage drug discovery and development services for the pharmaceutical and biotechnology industries. We strive to foster an environment which supports the recognition and growth of our employees. We...

  • Engineer I

    5 days ago

    RICHMOND, United States Dominion Energy Full time

    Engineer I / II / III Engineering Technical Specialist I / II / III (Grid Planning) (Hybrid) Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find...

  • Retail Banking Specialist II

    2 weeks ago

    Richmond, Indiana, United States First Bank Richmond Full time

    Position OverviewRole SummaryThe Retail Banking Specialist II will act as the primary representative of First Bank Richmond at our branch locations. This role is essential in nurturing existing customer relationships while also cultivating new connections within the community. Beyond managing routine deposits and withdrawals, the Retail Banking Specialist II...

  • Customer Service Representative II

    3 months ago

    Richmond, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Commercial Lines Small Business Customer Service Representative

    3 months ago

    Richmond, United States Big I Kentucky Full time

    Summary: Under direct supervision of agency manager, commercial customer service representatives are energetic, outgoing individuals with a passion for helping others. They are responsible for building and maintaining client relationships and providing exceptional customer service to our small business clients. Candidate should be a critical thinker, capable...

  • Utility Operator I

    3 months ago

    Richmond, United States City of Richmond, Texas Full time

    Job DescriptionJob DescriptionThe Public Works Water Department is recruiting for "Utility Operator I / II. "SUMMARY OF DUTIES: Under general supervision, work with the crew to perform a variety of operations, maintenance, repair, and installations related to the city's water distribution and wastewater collection systemsMINIMUM QUALIFICATIONS: Formal...

  • Field Service Engineer II

    3 months ago

    Richmond, United States Candela Full time

    **Field Service Engineer II** Requisition Number **2777** Location **US - Richmond, VA** State/Territory **Virginia** **Company Overview:** Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of...

  • Experienced Universal Banker II

    1 week ago

    Richmond, Indiana, United States First Bank Richmond Full time

    Position OverviewRole SummaryThe Universal Banker II acts as the primary representative of First Bank Richmond at our retail locations. This role is essential in nurturing enduring customer connections while effectively cultivating new relationships within the community. Beyond managing routine deposits and withdrawals, the Universal Banker II will also be...

  • Retail Banking Specialist II

    2 weeks ago

    Richmond, Indiana, United States First Bank Richmond Full time

    Job OverviewPosition SummaryThe Retail Banking Specialist II will act as the primary representative of First Bank Richmond at our branch locations. This role is essential in nurturing enduring customer relationships while effectively cultivating new connections within our community. Beyond managing daily transactions such as deposits and withdrawals, the...