Customer Service Representative I
2 weeks ago
Position Summary
Customer Service Representative I (CSR I) will be the face of the Bank at our retail branches. CSR I will maintain long-standing customer relationships and effectively build new relationships within our community markets. CSR I will be primarily responsible for handling day-to-day deposit, withdrawal, and cash transactions for existing customers while also assisting customers with identifying and selecting other products that may meet their needs.
Essential Responsibilities
Provide excellent customer service
Process customer financial transactions
Assist with customer inquiries
Maintain current knowledge of Teller policies and procedures
Maintain and balance cash drawer
Promote and cross-sell Bank products and services
Build and maintain sales portfolio through Sales Management
Consistently achieve 80% of individual sales goal
Participate in community involvement initiatives
Perform additional responsibilities, as assigned by supervisor
Qualifications
High school diploma, or equivalent
Previous cash handling experience
Excellent customer service skills
Strong interpersonal communication skills
Basic clerical skills, including working knowledge and ability to use MS Office Word and Excel
Ability to proactively solicit new business
May be required to stand for periods of time, and may be required to life bags/boxes of coin, weighing up to 50lbs
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