Customer Care Representative

3 weeks ago

Richmond, United States Lennar Mortgage Full time

Its fun to work in a company where people truly BELIEVE in what they are doing

Were committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Customer Care Representative Summary:

  • Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
  • You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities:

  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
  • Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
  • Participate in emergency on call rotation service schedule.
  • Keep accurate service request logs and documentation of all work performed.
  • Participate and attend department meetings.

Qualifications:

  • High School Diploma or equivalent required.
  • Associates degree or equivalent preferred.
  • 3 years residential customer care or construction field
  • Valid driver’s license and a good driving record
  • Working knowledge of new technology such as iPads
  • Excellent verbal and written communication skills

FLSA Status

Non-exempt



Physical Requirements:

This is primarily an active position which requires the Customer Care Representative to have the ability to work in in the confined quarters of a construction trailer, the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, and move and/or carry equipment which may be in excess of 50 pounds.  The Customer Care Representative must be able to operate computer equipment, see, speak and hear. Finger dexterity is required to operate an iPad and phone.  Must be able to work outside in all weather conditions, around hazardous chemicals, dust and dirt. 

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the Associates.  Duties, responsibilities, and activities may change at any time with or without notice.

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Health Insurance - Medical, Dental & Vision
  • Vacation – up to 3 weeks of vacation per year upon hire
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Home Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyone’s Included Day
  • Student Debt Repayment Program
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

#LI-CC1 #CB

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

  • Customer Care Representative

    2 months ago

    Richmond, United States Lennar Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar! As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Customer Care Representative

    3 weeks ago

    Richmond, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar!As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Bilingual Customer Care Representative

    3 weeks ago

    Richmond, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionBilingual Customer Care RepresentativePay Rate: $15.50 an hourLocation: Richmond, Texas 77469Hours: Monday – Friday, 8:00 am – 5:00 pmA leading residential water and wastewater facility operations & maintenance company is seeking a Bilingual Customer Care Representative. The ideal representative has a call center and...

  • Customer Service Representative

    2 months ago

    Richmond, United States C Vs Pharmacy Full time

    Must live in Virginia - - This role will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for so Customer Service Representative, Customer Service, Representative, Retail, Skills

  • Customer Care Center Representative 1

    4 months ago

    Richmond, United States Atlantic Union Bank Full time

    Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/ Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests. Perform acco Customer Care, Representative, Remote, Customer Service, Retail, Banking, Skills

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Answering Service of Richmond Inc Full time

    Midnight Shift Customer Service Representative Shift: 10 PM - 8 AM (Days/Hours TBD) We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love...

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Lamphier-Gregory Full time

    Spotsylvania Animal Hospital is looking to add a Customer Service Representative with a special focus on careful attention to detail and accuracy. We pride ourselves on the exceptional attention we give to each and every one of our clients and patients. To be a successful Customer Service Representative, you must be able to work both alone and as a member...

  • Customer Service Representative

    3 days ago

    Richmond, Virginia, United States McKesson Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our Medical-Surgical team at McKesson. As a key member of our virtual team, you will provide exceptional customer service to our customers and sales representatives, ensuring a world-class experience.Key ResponsibilitiesManage special projects related to...

  • Customer Service Representative

    2 months ago

    Richmond, United States Pit-Stop Full time

    Who Were Hiring: Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role in managing various aspects of customer accounts, ensuring their satisfaction, d Customer Service, Customer Service Representative, Customer Experience, Representative, Inside Sales, Skills,...

  • Customer Service Representative

    4 months ago

    Richmond, United States Caliber Collision Repair Services Full time

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 months ago

    Richmond, United States A&H Management Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for! A&H Management is a...

  • Customer Service Representative

    1 month ago

    Richmond, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionClear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in...

  • Customer Service Representative

    2 months ago

    Richmond, United States CAP Productions Full time

    Job DescriptionJob DescriptionWe are looking for hard working, ambitious people to join our team. The Customer Service Representative position is open for individuals who love helping others and providing information to make lives easier. Can you follow directions and have the willingness to learn a new business? No experience required, we provide the...

  • Customer Service Representative

    1 week ago

    Richmond, Virginia, United States LHH Full time

    Customer Service and Sales RepresentativeLHH is seeking a highly skilled and customer-focused Customer Service and Sales Representative to join our team.Temporary position through the end of the yearHourly pay: $17/hourOn-site daily in a dynamic and supportive work environmentAs a Customer Service and Sales Representative, you will be responsible for...

  • Customer Service Representative

    4 weeks ago

    Richmond, United States Answering Service of Richmond Inc Full time

    Description THIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you...

  • Customer Service Representative

    3 weeks ago

    Richmond, United States The MGN Foundation Full time

    As a Customer Service Representative, you will be an integral part of a high-energy, fast-paced team that plays a pivotal role in representing our clients and ensuring exceptional customer service at various community events. Responsibilities: Professionally represent our clients while interacting with customers in person at events, addressing inquiries,...

  • Customer Service Representative

    12 hours ago

    Richmond, Virginia, United States The Judge Group Full time

    About The Judge GroupWe are a leading staffing and recruitment agency specializing in placing top talent in various industries.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional...

  • Customer Service Representative

    1 month ago

    Richmond, United States CAP Productions Full time

    Job DescriptionJob DescriptionWe are seeking energetic and devoted Customer Service Representative to join our growing company. As our company’s Customer Service Rep, you will be the person that develops a healthy relationship between or potential and existing customers. Customer Service Reps in our company play an essential role in our company’s growth...

  • Customer Service Representative

    1 month ago

    Richmond, United States Answering Service of Richmond, Inc. Full time

    Job DescriptionJob DescriptionTHIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and...

  • Customer Service Representative

    3 months ago

    Richmond, United States McKesson Full time

    Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . *Google Analytics for Remarketing* and based on your past visits to our website. We may share this...