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Inside Sales Administrator

3 months ago

Warwick, United States nVent Full time
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:
  • Support sales initiatives by maintaining and closing open quotes, following up on leads, coordinating customer satisfaction surveys, and completing company profile business surveys.
  • Maintain database, perform order audits, and follow up on open quotes by collaborating with outside sales, manufacturing reps, and direct customers.
  • Process requests for company information such as reps and certifications, as well as other information requested by customers or potential customers in a timely and positive professional manner.
  • Process new sales leads by communicating with our outside sales and manufacturing representatives.
  • Provide periodic status updates for open quotes, and analyze and share quote status data, providing recommend actions to win a higher percentage of quotes.
  • Analyze and present customer survey data with charts and graphs highlighting key business indicators.


YOU HAVE:
  • Associate's degree or equivalent work experience.
  • Ideally, 3+ years of sales support or customer service support working for a manufacturer or distributor
  • Advanced knowledge of customer service principles and practices, including those related to manufacturing processes and the environment.
  • Skill to use automated information systems to research, and analyze accumulated data, and to use that data to make recommendations for the individual customer's situation.
  • Ability to manage accounts with attention to detail and accuracy.
  • Skills in using computer software including Microsoft Office Word, Excel, Outlook, Salesforce
  • Skill in identifying root causes of problems/issues by asking probing questions to aid in developing recommendations for resolution.
  • Demonstrated skill in leading multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
  • Ability to build and maintain effective work relationships, applying strong written and verbal communication skills, while working with people at all levels within and outside the organization.


WE HAVE:
  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
    • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.


  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money


  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance


  • Benefits to support the lives of our employees


At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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