Academic Records Specialist

2 days ago


Charlotte, United States Queens University of Charlotte Full time

Academic Records Specialist
1900 Selwyn Ave, Charlotte, NC 28274, USA
Full-time
Job Description
Summary: The Academic Records Specialist is a full-time, benefits-eligible position responsible for administering the operations of the student records function including student records management, student registration. This role provides exceptional customer service in-person, over the phone or via email. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities

Interact regularly with current students, former students, and faculty, providing exceptional customer services by answering questions accurately and providing academic policy information.
Process student status changes (i.e., readmission of students, withdrawals, leave of absences, study abroad, disciplinary updates, University/major suspensions, academic standing, etc.).
Review grades and consult with faculty to determine last dates of attendance for students who have never attended or stopped attending.
Work collaboratively with staff across the University, including Admissions, Student Financial Services, Institutional Research, Information Services, and academic units.
Serve as the point of contact with consortium universities and students.
Assist with degree audits and communication with students and advisors.
Work with the Assistant Registrar to develop and implement internal procedures to ensure the graduate and undergraduate degree candidates are fulfilling degree requirements per University regulations.
Oversee the registration of special student groups including, but not limited to, ABSN, BSN, online graduate students, etc.
May be responsible for the generation, analysis, and calculation of reports.
Nonessential Duties:

Other duties and special projects may be assigned to meet department and university needs.
Qualifications
Experience, Knowledge and Skills Required

Experience working in an office environment, higher education setting preferred.
Demonstrated proficiency in MS Office applications.
Ability to uphold the confidentiality of personal and sensitive information.
Excellent verbal and written communication skills. Must be capable of handling difficult and sensitive situations in a caring, professional manner.
Exceptional follow-up and follow-through skills as well as ability to plan, organize and control assignments and projects through to completion. Attention to detail and accuracy are a must.
Ability to understand crucial nature of data and demonstrate its impact on the Office of the Registrar and institution and performs duties in a proactive, strategic manner.
Effective time-management skills and the ability to manage several projects at once with frequent interruptions.
Ability to work independently and contribute to a team environment.
Associate degree or equivalent combination of education and experience.



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