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Business Support Specialist, Account Implementation

2 months ago

Itasca, United States DSV Air & Sea Inc. Full time


If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Projects / Special Projects / Business Support

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division:Air & Sea
Job Posting Title: Business Support Specialist, Account Implementation
Time Type: Full Time

The Business Support Specialist, Account Implementation is responsible for onboarding new customer and ensuring a seamless integration of company products or services. This role focuses on understanding customer needs, configuring solutions to meet those needs, and providing training and support throughout the implementation process to DSV employees.

Duties and Responsibilities

  • Lead the onboarding process for new customer, ensuring a smooth transition from sales to implementation.
  • Manage the implementation process, including timelines, deliverables, and milestones to ensure on-time completion.
  • Customize CW1 or product to align with operational needs.
  • Provide training sessionsto educate employees on using the product effectively.
  • Act as a liaison between customer and internal teams to resolve technical or operational issues during implementation.
  • Maintain accurate documentation of customer requirements.
  • Maintain ongoing communication with customer and employees to address concerns.
  • Work closely with sales, product development, and customer support teams to ensuresuccessful client onboarding.
  • Identify opportunities to improve the onboarding process and implement changes to enhance customer and employee satisfaction.

Educational background / Work experience

  • 2+ years of relevant experience or any equivalent combination of experience or training

Skills & Competencies

  • Strong skills in PowerPoint andWord

  • Must have ability to shift focus between distribution channels, between formal and informal business to meet business needs

  • Perform day-to-day office support tasks

  • Ability to quickly learn and adapt information about new policies, procedures, and processes within the company

  • Technical troubleshooting management ability

  • Ability to work alone and to take initiatives

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is:$27.25-$36.75 / Hourly.Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visitdsv.comand follow us onLinkedIn,FacebookandTwitter.

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Business Support Specialist, Account Implementation Itasca


Nearest Major Market: Chicago


DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.