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Technical Support Specialist

1 month ago

Itasca, Illinois, United States Sterling Engineering Full time
Job Title: Field Service Specialist

At Sterling Engineering, we are seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for providing technical support to our clients during the process of machinery installations, as well as assisting with the commissioning and testing of machinery.

Key Responsibilities:
  • Assist with providing on-time and on-budget installations.
  • Train client staff on machinery usage and maintenance.
  • Assist with the commissioning and testing of machinery.
  • Build good customer relationships and ensure customer satisfaction.
  • Assist with the building and testing of custom machinery in our shop when not traveling.
Requirements:
  • Ability to travel 60-70% of the time during the week (once trained).
  • Strong mechanical aptitude.
  • Ability to read and utilize mechanical and construction drawings/models to help build equipment and install it correctly in the field.
  • Experience in a machinery or construction trade (working with subcontractors and end customers).
  • Excellent communication skills, ability to provide daily schedule updates to management and customers.
  • Ability to operate under minimal supervision.
What We Offer:
  • Target Starting Pay: $35-$45/hour (depending on experience level).
  • OT pay (1.5) for all hours over 40/week.
  • Per Diem given for food and company credit cards for all other expenses.
  • You can book your own flights and hotels (earning mileage and points for personal travel) using company credit card.