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Help Desk Technician

2 months ago

Annapolis Junction, United States General Dynamics Information Technology Full time

Req ID: RQ183932

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Help Desk

Skills:

Customer Service,Help Desk Support,Technical Support

Certifications:

Security+, CE - CompTIA-Security+ CE

Experience:

0 + years of related experience

US Citizenship Required:

Yes

Job Description:

Essential Job Functions:

  • Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.

  • Provides end-user software and hardware troubleshooting.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Assists in the administration of e-mail, Microsoft office, etc.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

  • Maintains current knowledge of relevant technology as assigned.

Qualifications:

  • HS degree, 0 years of experience

  • TS/SCI with ability to obtain CI Poly

  • Security+ CE or other technical certification to meet 8570 compliance required

  • 9.1 certification or able to obtain. Examples of 9.1 certification include: ( A+, HDI-CSR (Customer Service Rep), HDI Support Center Director, HDI Support Center Analyst, ITIL Foundation, Microsoft 365)

  • Must be able to meet customer facility COVID requirements

hours: 0600-1400

The likely hourly rate for this position is between $22.48 - $30.42. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.