Senior Technical Enablement Specialist

2 months ago

Boston, United States Rapid7 Full time

Lead Technical Readiness Engineer

Rapid7's Global Growth Enablement team is looking for an experienced Technical (go-to-customer) Enablement Specialist to join our team. This is an opportunity to be part of our competency-based enablement journey, including continuous development and delivery of programs for our technical go-to-customer teams, starting with new hire training and continuing throughout their Rapid7 career.  

About the Team

Our Growth Enablement team is responsible for the development and ongoing management of domain-relevant enablement focused on Rapid7 strategies, industry knowledge, and key role-based competencies from the new hire experience to ongoing efforts to ensure our go-to customer teams and partners are set up for long-term success across the full customer lifecycle. 

The Role:

We seek a natural program builder, communicator, and collaborator who enjoys finding new ways to solve complex problems and make technical learning accessible and engaging for all. You are hungry to create new ways to enhance our culture of preparing, practicing, inspecting, and learning. If you are an energetic, innovative enablement specialist with a passion for helping people excel, this could be a great match

In this role you will:

  • Scope the full set of content/programs required to address the needs of our technical go-to customer teams to ensure a deep understanding of Rapid7’s products, services, and value propositions relevant to their respective roles.

  • Partner with our technical teams (Solution Engineering, Technical Account Management, Support) to develop readiness tracks, strategies, and systems, including enablement, product certification, and access to demo environments

  • Develop upskilling strategies for technical Moose, helping them grow technically and professionally to stay sharp on the latest technologies and industry trends across cybersecurity.

  • Collaborate with LOB and cross-functional teams to create relevant, role-specific content focused on “what’s in it for the customer?”

  • Define technical readiness success metrics and SLAs, establishing insight into the time, depth, and methods required to provide incredible experiences to our prospects and customers.

  • Recommend approaches to leverage technology to enhance the enablement experience and consistently find ways to ensure enablement is consumable, efficient, and effective.

The skills you’ll bring include:

  • 5+ years experience in sales enablement, solution engineering/support enablement or a related field (including solution engineering / product management)

  • Strong knowledge of technical learning pathways, and the content, systems, and processes required to develop/coordinate  Subject Matter Experts at scale

  • A passion for educating others in security-related topics and problem solving

  • Ability to marry art and science to articulate the ROI of each training initiative

  •  The ability to work well with cross-functional stakeholders, actively listening and collaborating to define and solve multi-organization problem setsf

  • Understanding of the security ecosystem, as well as the components of a successful technical selling motion

  • Humor, high emotional intelligence, humility, and true team player mentality

  • Experience working in cybersecurity is preferred but not required

  • Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity, and consistency

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

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