Student Success Advisor

4 weeks ago

Saint Paul, United States Bethel University Full time
Student Success Advisor ID 2024-2031 Category CAPS/GS Type Full-Time Months per year 12 Hours per week 40 Max USD $43,950.00/Yr. Benefit Eligible Benefit Eligible FLSA Status Exempt Office Location Anderson Center Location St. Paul, Minnesota Workplace Hybrid Job Summary

Responsible for providing a first point of contact for student counsel and support in both curricular and co-curricular domains, and for the proactive cultivation of substantive relationships with students for the purpose of supporting their overall success through the completion of their academic program.

Responsibilities
  • Provides primary academic advising services to students within a specified, assigned group of degree programs, and general support for all programs.
    • This includes but is not limited to advice related to transfer of credits, course prerequisites and completions, graduation requirements, academic policies, and academic progress/academic standing.
  • Provides logistical and student support for intensives and program introduction experiences.
  • Cultivates substantive relationships with students in a manner that allows for their continued success and support.
  • Monitors students to ensure that new, continuing, and re-entering students are prepared to academically succeed.
  • Develops and administers personalized means of recognizing student achievement.
  • Connects at-risk students with Manager and other appropriate staff and provides well-researched recommendations to ensure appropriate support.
  • Verifies academic records and ensures that students fulfill academic requirements for graduation.
  • Partners with the Registrar's Office to administer academic policy, organize and maintain accurate student records.
  • Works collaboratively with university faculty and personnel to ensure accurate listing for commencement participation.
  • Implements both proactive and reactive strategies to assist or re-engage students as needed, and provides timely interventions and resolution to retention concerns.
    Compiles and organizes data in ERP-based tracking systems to ensure accurate success and retention measures.
  • Supports Managers and Senior Student Success Advisors in timely identification and reporting of issues and outages pertaining to student advising technology, including Salesforce, Banner, DegreeWorks, Argos, and Confluence.
  • Other duties as assigned, including activities related to commencement and orientation.
Required Skills
  • Ability to multitask and work in a fast-paced environment is essential.
  • Must have the ability to think critically and act independently, and perform the duties of the position in a professional and confidential manner as necessary.
  • Outstanding customer service skills are required, with experience dealing directly with customers/constituents, demonstrated talent in human relations, and conflict management.
  • Requires ability to work independently and as part of a team, with strong leadership skills.
  • Knowledge in word processing (preferably Microsoft Word), spreadsheet, and database experience required.
  • Position requires ability to manage multiple tasks simultaneously, dealing with frequent interruptions, and turning over a high volume of inquiries.
Experience

3+ years of progressively responsible experience.

Education

Bachelor's degree required.

Additional Information
  • Must be able to work in a sitting position at a computer for extended periods of time.
  • Position requires occasional evening and weekend hours, and occasional travel for local meetings.

Bethel seeks to recruit, retain, develop, and support a diverse workforce who contributes to our educational and Christ-centered mission. Bethel encourages candidates to apply who can assist the University to develop a faculty that reflects the diversity of people in God's kingdom through a variety of ethnicities, cultures, and lived experiences.

Learn more about our commitment to diversity in hiring .

Bethel University is a leader in Christ-centered higher education with approximately 4,700 students from 50 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.

Bethel employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, veteran status, familial status, and status with regard to public assistance. Individuals must be able to perform the essential functions of the position with or without reasonable accommodations.

#LI-Onsite


Bethel seeks to recruit, retain, develop, and support a diverse workforce who contributes to our educational and Christ-centered mission. Bethel encourages candidates to apply who can assist the University to develop a faculty that reflects the diversity of people in God’s kingdom through a variety of ethnicities, cultures, and lived experiences.

Learn more about our commitment to diversity in hiring .

Bethel University is a leader in Christ-centered higher education with approximately 6,300 students from 48 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.

Bethel employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, genetic information, veteran status, familial status, and status with regard to public assistance. Individuals must be able to perform the essential functions of the position with or without reasonable accommodations.

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