Student Success Coach I

2 months ago

Saint Louis, United States Harris-Stowe State University Full time
Job DescriptionJob DescriptionHarris-Stowe State University is a historically Black institution (HBCU) located in the heart of vibrant mid-town St. Louis, Missouri. Harris-Stowe’s beautiful campus is minutes from the renown Gateway Arch, St. Louis Zoo, St. Louis Art and History Museums, Forest Park and other cultural and educational institutions. Harris-Stowe’s diverse faculty and staff provide a wide range of academic programs to one of the most culturally diverse student bodies in the St. Louis region.

Job Summary
The Student Success Coach I work collaboratively with their assigned academic dean, students, faculty, and staff to provide services to freshmen and sophomores within a specified academic school. The Student Success Coach I will promote student success by serving as a personal coach to students and by providing educational and career advising as well as intentional intervention to a specific cohort of students. They will be responsible for alert monitoring for students facing academic and personal difficulties. The Student Success Coach I will assist with creating an environment conducive to success through academic coaching interpersonal connections, soft skills development, resources, and referrals.

Essential Functions

  • Coach and provide guidance to students to ensure their success
  • Assume the role of primary academic and career advisor/coach to an assigned school
  • Develop and implement programs and services that will assist freshmen, sophomores, juniors, and seniors with identifying and establishing a clearly defined pathway to career fields by aligning their majors
  • Learn and use the Jenzabar, GradesFirst, and other electronic systems that house student data
  • Become well-versed in the vertical curriculums for majors, minors, and degree programs within an assigned school
  • Contribute to the overall success, retention, and persistence of students through graduation and career placement
  • Ensure a seamless transition of students with 45 or more earned semester hours to degree program admission and faculty advisemen
  • Create success plans for students facing SAP, dismissal, or academic probation
  • Initiate and maintain frequent contact with students to provide intensive follow-up on a regular basis, discussing the students’ challenges and progress
  • Maintain accurate and detailed contact notes, track performance, and develop reports on the academic success and graduation of students
  • Work alongside departments such as Academic Affairs, Registrar, Information Technology, Financial Aid, Counseling Services, and other stakeholders to ensure a seamless transition of students.
  • Provide services in accordance with students’ needs and organizational objectives, including but not limited to, career mentoring, shadow opportunities, networking receptions, internships/externships, career assessments, etc.
  • Develop, implement, market, manage, and evaluate student success workshops related to career management and educational programs to address curricular and co-curricular concerns.
  • Abide by FERPA policies as it relates to student's education records
  • Foster collaborative partnerships between deans, faculty, staff, and students
  • Prepare and submit annual reports and assessments related to student post-graduation employment, internship experiences, and organizational goals
  • Remain abreast of national trends and best practices related to student academic and career paths through post-graduation
  • Adhere to the policies and procedures to align with institutional protocols, calendaring, and recommendations by the National Academic Advising Association (NACADA) and the National
  • Association of Colleges and Employers (NACE)
  • Attend staff meetings at the departmental and division level
  • Perform other duties as assigned by the Director of Academic Success

Minimum Education and Experience

  • Master’s degree in Counseling, Student Affairs/Student Personnel, Higher Education, or related field
  • Two (2) to three (3) years’ experience in academic and/or career advising within higher education
    Comprehensive understanding of the role of academic and career advising in higher education
  • A working knowledge of the HBCU population and working with students with diverse populations including work with students from underrepresented ethnic/racial groups, first-generation, low-income, non-traditionally aged college students, and others

Knowledge, Skills & Abilities

  • Must have excellent written and verbal communication skills, strong organizational ability, and the ability to meet deadlines
  • Must have the ability to respond effectively to the needs of a diverse and demanding student and parent population
  • Must be a self-starter who works well in a fast-paced, dynamic, team-oriented and culturally diverse environment
  • Must be perceptive and patient, with strong people skills and a willingness to assist others
  • Demonstrated ability to organize, implement, and facilitate workshops, programs, and informational presentations
  • Demonstrated ability to build rapport in developing meaningful relationships with students and colleagues
    Knowledge of Student Development Theories
  • Ability to demonstrate ownership, accountability, and teamwork
  • Ability to focus on results and to commit to excellence
  • Ability to maintain confidentiality

Physical Requirements

  • Must be mobile throughout the campus
  • May require walking, standing, bending, or carrying light items


*Please Note: Candidates must be willing to work overtime, weekends, and extended hours to qualify for this role as needed.


"Please No Phone Calls"

Due to the large number of applications submitted and the high volume of applicant inquiries we receive regarding the status of applications, we are unable to accept phone calls or walk-in inquiries regarding applicant status. Only those candidates selected for interviews will be contacted.

EOE Statement

Harris-Stowe State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

The above statements are intended to describe the general nature and level of work being performed and assigned for this position. This is not an exhaustive list, nor is it limited to all duties and responsibilities associated with the position. HSSU management reserves the right to amend and change the responsibilities to meet business and organizational needs as necessary.

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