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Operations Manager

2 months ago

Newport, United States teamworkonline Full time

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

 

Brief Overview
The Manager Operations will oversee operations and perform management functions at venues and events
throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows,
working with the General Manager to ensure all event needs are met, and working with the production team to
advance the shows at their assigned venue ensuring the artist contract is properly fulfilled within the show budget.
This position will work closely with staff to provide a high-level customer service to ensure a friendly, safe
environment at all events, and work with operations team on developing policies and procedures, assist with
planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee
equipment and supplies inventory, and provide input on venue improvements.

What you will do
• Responsible for project managing shows. In constant contact with client or tour managers to make sure all
needs of the show are met, addressed and resolved; review artist contracts related to production,
merchandise, ticketing, and rider requirements.
• Work closely with operations team on developing policies and procedures, assisting in operations planning
and cost estimates, and overseeing staff for assigned venues and projects.
• Ensure a high level of customer service, oversee day of show operations at venue. Manage backstage area
of venue ensuring artist hospitality needs are met, this includes preparing greenrooms and being a resource
to artists and their crew to answer any questions they may have.
• Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring,
supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at
all events through proper training.
• Ensure all events have adequate equipment and supplies to function properly. Work with members of the
operations team to procure these items at the most competitive price. Negotiate vendor contracts and
maintain good working relationship with vendors.
• Engage in venue improvements and capital projects by providing recommendations for improvements and
working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee
projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to
GM.
• Responsible for day of show settlement, prepare invoices and handle payroll discrepancies.
Education Qualifications
• BA/BS Degree (4-year) In Business Management or related field

 

Experience Qualifications
• 4-6 years Of related work experience
• Previous experience managing private and concert events
• Experience in venue and events operation, tours, including artist communication and settlements
Skills and Abilities
• Computer savvy and proficient in MS Word, Excel, Outlook
• Strong written and verbal communication skills
• Previous management experience and strong leadership skills
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Ability to work flexible schedule including nights, weekends, and holidays
• Music industry and live music experience preferred
Qualifications (ALL)
• BA/BS Degree (4-year) In Business Management or related field
• 4-6 years Of related work experience
• Previous experience managing private and concert events
• Experience in venue and events operation, tours, including artist communication and settlements
• Computer savvy and proficient in MS Word, Excel, Outlook
• Strong written and verbal communication skills
• Previous management experience and strong leadership skills
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Ability to work flexible schedule including nights, weekends, and holidays
• Music industry and live music experience preferred

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.