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Associate Customer Support Engineer
2 months ago
Job Responsibilities
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills
Technical problem-solving skills and attention to detailStrong communication skills both written and verbal.Self-motivated and ability to work under pressure to balance conflicting deadlines.Initiative driven with proactive skill set to improve processes.Service orientated attitude combined with innovative thinking.Strong interpersonal skills; strong team player with customer satisfaction focusAdvanced MS Microsoft 365 skills including: Outlook, Teams, Word, ExcelExperience performing maintenance and repairs on Waters LC and Agilent LC systems.Basic Qualifications:
Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 1+ years of experience ORHigh School Degree or equivalent with 3+ years of related experiencePreferred Qualifications:
Bachelor’s degreeStrong understanding of GLP/GxP and/or experience working in a compliance driven environmentExcellent written and verbal communication skills.Knowledge and understanding of EHS procedures.Experience of working with CMMS databasesAbility to multitask and prioritize own workload.HPLC, UPLC, LCMS, single quad mass spec, or FSC experienceExposure to analytical equipment and/or lab environmentKnowledge of laboratory safety practicesVendor issued certification on relevant laboratory equipmentWorking Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.Job pace may be fast and job completion demands may be highMust be able to remain in a stationary position more than 25% of the timeThe person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.