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Customer Support Specialist

2 months ago

Central Point, Oregon, United States Microvellum Full time
Job Overview

Salary: DOE
Compensation Range: $20 - $22 based on experience

Employment Type: Full-time, 40 hours per week

POSITION SUMMARY:

We are seeking a highly skilled customer support specialist to deliver exceptional service to our clients and assist them in resolving their inquiries. Our support team serves as the primary contact for users, helping them optimize their workflows to confidently advance their businesses.

BENEFITS:

  • Competitive salary, retirement plan, with 90% of health benefits covered by the company, and profit-sharing opportunities
  • Flexible working hours and potential for remote work
  • A supportive and dedicated team environment
  • A vibrant entrepreneurial culture with a family-oriented atmosphere
  • Company-branded apparel
  • Opportunities for professional and personal development
  • Training in practical skills
  • A workplace focused on continuous improvement, ensuring all efforts add value to our clients

OUR MISSION: At Microvellum, we aim to empower our team and clients to achieve their fullest potential.

WHAT WE DO: We develop software tailored to the needs of our industry, assisting businesses in streamlining their design, estimating, engineering, and manufacturing processes.

OUR VISION: To equip and coach 7,500 daily users by 2025, enabling them to eliminate barriers and foster business growth with our Toolbox.

OUR VALUES: At Microvellum, we are committed to delivering positive outcomes through genuine service and continuous improvement. We strive for client satisfaction across all facets of our organization to support our clients in their growth.

KEY RESPONSIBILITIES:

  • Actively engage with users to understand and diagnose their technical issues.
  • Handle customer inquiries via calls or support tickets, providing detailed guidance for issue resolution.
  • Resolve technical problems promptly and efficiently.
  • Collaborate with team members to identify and address challenges.
  • Install and configure Microvellum software as needed.
  • Prioritize tasks to ensure urgent issues are addressed first.
  • Document common support procedures for team reference.
  • Maintain current knowledge of company products and services.

REQUIRED SKILLS AND QUALIFICATIONS:

  • General proficiency with computers.
  • Prior experience in a technical support capacity.
  • Familiarity with remote desktop applications.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, both written and verbal.
  • Excellent interpersonal skills.