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Strategic Account Manager, Services

3 months ago

St Louis, United States Block Full time

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers and grow our Services Strategic Accounts program. This program establishes, retains, and grows Square's most valuable and engaged single-brand sellers. In this role, you will work with business owners and C-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to Product teams.
The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments.
You will:

  • Manage a book of Strategic sellers within the Services vertical
  • Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
  • Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
  • Act as a consultant and partner to high value Services sellers to accomplish their goals
  • Partner with Strategic Account Executives on high-growth deals
  • Negotiate pricing for use-case expansion and retention of your sellers
  • Conduct business reviews
  • Serve as the voice of the upmarket seller with Product Teams
  • Provide white glove client service and troubleshooting to ensure resolution of seller issues
  • Inform operations and program design for this segment at scale


Qualifications
You have:

  • 3+ years of experience managing, retaining, and growing a book of business
  • Proven experience managing multiple projects internally with Engineering, Product and Finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Consistent over-performance on key sales or customer success metrics
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
  • Remarkable discovery skills with customers
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Services industry experience a plus


Qualifications
You have:

  • 3+ years of experience managing, retaining, and growing a book of business
  • Proven experience managing multiple projects internally with Engineering, Product and Finance teams
  • Contract and/or pricing negotiations experience with external senior stakeholders
  • Consistent over-performance on key sales or customer success metrics
  • Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
  • Remarkable discovery skills with customers
  • A technical solutioning framework, including the ability to conduct requirements gathering
  • Services industry experience a plus