VP Global Revenue Operations

1 week ago

Maple Plain, United States Protolabs Full time
Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Vice President of Global Revenue Operations

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Vice President of Global Revenue Operations is a strategic leader responsible for driving revenue growth and optimizing the effectiveness of our revenue-generating teams. This role oversees the processes, systems, and tools that support our go-to-market (GTM) teams, including eCommerce, ensuring alignment and operational efficiency. This leader is an entrepreneurial and driven executive with a proven record of scaling revenue operations using a data-driven approach. This role is responsible for sales and marketing operations, including leveraging customer insights to create a seamless customer experience for B2B and B2C customers. The main goal of this role is to design, deploy, integrate and manage systems and automation in conjunction with our Global Technical Services team, to enhance the lead-to-cash cycle. Measures of success will be increased revenue, improved margins, cross selling, repeat orders and improved Net Promoter score.

What You'll Do

Revenue Strategy & Leadership

  • Lead the strategic development of sales and marketing processes to optimize customer acquisition, retention, and market positioning.
  • Collaborate with senior leadership to develop and implement revenue strategies aligned with company goals and objectives that enhance the customer experience.
  • Foster a culture of innovation and operational excellence in revenue operations practices.

Sales & Marketing Optimization

  • Optimize the go-to-market technology stack and recommend changes to improve data integrity and customer experience.
  • Drive improvements in reporting on sales quota attainment, pipeline stages, and sales forecasting.
  • Provide analytics and insights to sales & finance leadership to measure key performance indicators.

Sales Enablement & Process Improvement

  • Lead the Sales Enablement team to improve onboarding, skill-building, and training programs.
  • Collaborate with other internal teams to design and implement streamlined workflows focused on the customer.
  • Support go-to-market teams with renewals and deal strategy, while providing analytics to review account plans.

Metrics, Insights, & Reporting

  • Develop and manage global sales forecasting, planning, reporting, and analytics infrastructure.
  • Generate and present reports to executive leadership, highlighting achievements, challenges, and actionable insights.
  • Ensure high levels of quality, accuracy, and process consistency in sales planning and forecasting efforts.

Customer Success & CRM Administration

  • Oversee the implementation and management of the sales tech stack and CRM systems (e.g., Salesforce).
  • Develop enhancements within CRM for a fully aligned 360-degree view of the customer.
  • Partner with Engineering/IT teams to ensure technology investments align with company-wide requirements.

Team Leadership & Development

  • Build and lead a high-performing revenue operations team, providing mentorship and professional development opportunities.
  • Foster a culture of continuous learning and training, ensuring wins are shared and losses are avoided.
  • Develop and implement a comprehensive onboarding program to decrease time from hire to productivity.
  • Develops and recommends sales force quotas and commission models to regional VPs of Sales and Customer Success.
  • Coordinates with sales leadership to lead efficient and accurate reporting initiatives. Develops new reporting tools as needed.
  • Works closely with regional VP of Sales and Customer Success , Finance, and HR to establish and oversee the administration of sales compensation program and rules, policies, and procedures.

What It Takes

  • Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; MBA or equivalent advanced degree preferred, or equivalent experience.
  • 15+ years of relevant experience in revenue operations, sales operations, or a related role within digital manufacturing, technology, life sciences, or a high-growth tech environment is preferred.
  • 5+ years of experience in an ecommerce company serving tens of thousands of customers
  • European and/or Asian experience ideally having 3-5 years of in market experience outside the U.S.
  • Experience successfully managing analytically rigorous corporate initiatives
  • Strong technical experience with CRM systems (e.g., Salesforce), sales automation tools, and business intelligence platforms.
  • Excellent written and verbal communication skills with an ability to simplify complex analytics into actionable insights for multiple internal audiences.
  • Able to resolve fast-paced issues/challenges and proven ability to successfully handle multiple projects
  • Must be self-directed and be able to work well under pressure, multi-task, and meet deadlines
  • High ethical standards and have evidence of working collaboratively in a cross functional business
  • Demonstrated proficiency and consistency in Company sales processes, practices, and policies
  • Able to collaborate; effectively working across multiple levels, roles, and functions in the organization
  • Strong analytical thinking and numerical ability, problem solving skills and communications skills (both written and oral) with attention to detail
  • Highly strategic and forward-thinking
  • Must be a team player with excellent interpersonal skills and a commitment to relationship-building, both internally and externally
  • Demonstrated history of success in senior leadership roles with a proven track record in scaling revenue operations.
  • Exceptional leadership skills with experience managing diverse and remote teams, including leading cross-functional teams and initiatives in a fast-paced, dynamic environment.
  • Excellent analytical skills with the ability to interpret complex data and derive actionable insights.

Bonus points for

  • Led revenue operations for publicly traded global B2B SaaS companies with $500M+ in revenue.
  • Managed global teams across North America, EMEA, UK, and APAC.

What's In It For You

  • We offer a competitive total compensation package
  • In addition, we offer competitive benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
  • You will receive unlimited (self-managed) PTO + Holiday Pay + Volunteer Hours
  • 401k with company match and immediate vest
  • Employee Stock Purchase Program at a 15% discounted rate
  • Matching grants through Protolabs foundation
  • And More

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

 Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Physical Demands

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

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