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Coordinator, Guest Services

2 months ago

Brooklyn, United States teamworkonline Full time
MICHIGAN INTERNATIONAL SPEEDWAY

Nestled on more than 1,400 acres in the Irish Hills of Southeastern Michigan, Michigan International Speedway is a track rich in racing history. It has been the love of NASCAR racing and the thrill of a great time that has made it a favorite of race fans and drivers alike for more than 50 years. Michigan International Speedway has more than 12 campground and is the state of Michigan’s largest registered campground. In addition to two great weekends of racing, the speedway is home to events throughout the year including the MIS Backyard Hockey Tournament, Faster Horses Festival and Nite Lites.

The Coordinator of Guest Services has the responsibility of assisting leadership with all aspects of Gate Operations and Guest Services (fan information stations, ushers, ADA carts, trams, entrance plaza gates, ticket gates, vehicle gates and daily questions via the track website and guest service email). The coordinator works closely with facility operations, ticketing, consumer marketing and administrative departments to achieve company goals.

 

Essential Duties and Responsibilities:

  • Proactively handle and assist guest communication issues and concerns by becoming immersed in ticketing, camping, public safety, and company policies.
  • Maintain a working relationship with all departments to achieve the track and company goals including participation in business development and ticketing meetings.
  • Assist with the hiring of event time staff for tram drivers, tram ambassadors, gate operations, ushers and guest services.
  • Provide guest services training to full-time and event time staff.
  • Responsible for working with Ticket Operations for coordination of ticket scanning at entry gates, including generating post-event scan data reports for track management.
  • Assist with development of collateral materials for employees and guests including handbook.
  • Assist with all campground operations and guideline development.
  • Maintain and catalogue all service groups and service company documentation including agreements and certificates of insurance to ensure compliance.
  • Assist Event Operations in coordinating ISS 24/7 Systems for event weekends.
  • Coordinate ABI Workforce Management System.
  • Prepare for upcoming event operational needs including daily assignments necessary to execute NASCAR event weekends.
  • Ability to travel when needed to other NASCAR facilities for personal career development and additional track assistance.
  • Other duties as assigned.

 

Qualifications

  • High school diploma or GED required or equivalent combination of education and related experience.
  • Maintain an effective working relationship with guests, employees, rental clients, NASCAR executives, and others encountered in the course of employment.
  • Self-starter who takes initiative and is able to take a project from start to finish
  • Excellent time management skills, attention to detail and the ability to multi-task and prioritize work
  • Strong communication skills, both written and verbal. 
  • Ability to work through on-site event logistics and think operationally is a must
  • Team player capable of managing multiple priorities in a dynamic, fast-paced environment.
  • Ability to coordinate and deliver multiple projects at once within strict deadlines
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days.  (Race events)
  • Possession of or ability to obtain an valid driver’s license
  • Ability to operate automobiles and golf carts.
  • Work extended and/or irregular hours including nights, weekends & holidays.  Approximately 2 months from an event working hours could increase to up to ten hours a day and up to seven days a week until the event has ended. There will be additional work on weekends throughout the year for non-race events averaging eight to twelve hours a day.

 

Physical Demands

While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle or feel; sit; reach with hands and arms; and talk or hear. The employee is occasionally required to stand.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Apply Now

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

 

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

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