Sales and Service Overnight
1 week ago
LOCATION 700 South Pine Island Road Plantation FL 33324
THIS IS AN OVERNIGHT POSITION
JOB SUMMARY
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.
ESSENTIAL DUTIES & RESPONSIBILTIES
Member Engagement
Uphold Service Commitments and drive member satisfaction by:
- Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
- Maintaining name relationships with members and serving as a resource for their questions or concerns
- Resolving member concerns as they arise and when needed, escalating through the proper management channels
- Being present on the club floor and locker rooms, helping keep a clean and safe environment
- Regularly conducting team cleans and identifying equipment and/or amenities in need of service
Guest Experience & New Member Onboarding
Generate quality guest visits and assist enrollment as needed through:
- Helping guests become comfortable in the club
- Offering tours, discussing amenities and answering membership questions
- Inspiring guests to achieve their personal fitness goals
- Presenting 24 Hour Fitness in a way that best connects with guests
- Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
- Ensuring new members are set up for success by meeting with a Personal Trainer
Retail Merchandising and Other In-Club Promotions
Sell retail products and generate additional club revenue by:
- Maintaining a proficient knowledge base of current retail products
- Ensuring proper retail merchandising and planogram standards
- Encouraging members to refer guests to try the club
- Offering in-club promotions including Personal Training, Add-On Memberships, etc.
ORGANIZATION RELATIONSHIPS
This position will report directly to the Sales & Service Manager.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
- All 24 Hour Fitness Membership sales and administrative processes
- Computer skills for using 24 Hour Fitness systems and other common applications as needed
- Strong customer service skills
- Strong communication skills both oral and written
- Organization skills
- Attention to detail
Minimum Educational Level/Certifications
- High School diploma or General Educational Development (G.E.D.).
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
- Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
Minimum Work Experience and Qualifications
- Must have 6-12 months experience in customer service function.
- Prior overnight shift experience preferred.
- Experience operating multiple phone lines preferred.
- Basic computer skills.
Physical Demands/ Environmental Conditions
- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
- Frequently required to lift and/or move up to 45 lbs.
- While performing the duties of this job, regularly exposed to moving mechanical parts.
- The noise level in the environment is occasionally loud.
Travel Requirement
- Some travel may be required to attend meetings and trainings.
DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
FUNCTIONAL GROUP Sales
-
Phone Sales Representative Hourly Plus Commision
2 weeks ago
Plantation, United States USA Windows and Doors Full timeJob DescriptionJob DescriptionCompany: Energy Efficient Impact Windows and Doors-Established Home Improvement Company focused on energy-efficient Impact Windows and DoorsPosition:Call Center Bilingual Sales Representative Required Skills:•Strong Effective bilingual Spanish/English telephone sales skills•Exceptional consultative skills, ability to...
-
Phone Sales Representative Hourly Plus Commision
1 month ago
Plantation, United States USA Windows and Doors Full timeJob DescriptionJob DescriptionCompany: Energy Efficient Impact Windows and Doors-Established Home Improvement Company focused on energy-efficient Impact Windows and DoorsPosition:Call Center Bilingual Sales Representative Required Skills:•Strong Effective bilingual Spanish/English telephone sales skills•Exceptional consultative skills, ability to...
-
Plantation, United States Cato Whalen Insurance LLC Full timeJob DescriptionJob DescriptionWe are seeking a passionate, self-driven, natural born salesperson with a desire to make a difference in people's lives. As an Insurance Sales Representative you will be part of a team that is helping to grow the revenue of the office by offering products that people need for their security and peace of mind. The Insurance...
-
Customer Service Representative Overnight
2 months ago
Plantation, United States Chewy Full timeOur Opportunity Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking a full-time, motivated Customer Service...
-
Fitness Sales Consultant
2 weeks ago
Plantation, United States Rumble Boxing Plantation Full timeCOMPANY OVERVIEW:At Rumble Boxing Plantation, we are dedicated to transforming the hour spent in our studio into a source of inspiration for the remaining hours of your day. We believe in radiating positivity and energy, which is at the core of our mission. Our goal is to cultivate a new generation of boxers who embody style, sophistication, and...
-
Fitness Sales Consultant
2 weeks ago
Plantation, United States Rumble Boxing Plantation Full timeCOMPANY OVERVIEW:At Rumble Boxing Plantation, we believe that the hour spent exercising can energize the remaining hours of our day. We are committed to spreading positivity and enthusiasm, which we consider our most valuable asset. Above all, we have faith in one another. Our mission is to cultivate a new generation of boxers who embody style,...
-
Fitness Sales Consultant
2 weeks ago
Plantation, United States Rumble Boxing Plantation Full timeCOMPANY OVERVIEW:At Rumble Boxing Plantation, we believe that the time spent in our fitness studio can energize and motivate every aspect of your life. Our mission is to spread positivity and enthusiasm, making our vibrant community our most valuable asset. We are dedicated to fostering a culture of support and empowerment among our team members.POSITION:The...
-
Fitness Sales Representative
2 weeks ago
Plantation, United States Rumble Boxing Plantation Full timeCOMPANY OVERVIEW:At Rumble Boxing Plantation, we are passionate about transforming the workout experience into a source of inspiration for our daily lives. We thrive on sharing positivity and energy, believing that our community and support for one another are our greatest assets. Our mission is to cultivate a new generation of boxers who embody style,...
-
Roofing Sales
1 month ago
Plantation, United States TENTH MOUNTAIN LLC Full timeJob DescriptionJob DescriptionAs the Roofing Sales Manager of our client's roofing company, you will hold a critical role in expanding our client's roofing services business in the vibrant Miami-Fort Lauderdale market. Your responsibilities will include overseeing a team of sales representatives, devising and implementing sales strategies, and...
-
Roofing Sales
1 week ago
Plantation, United States TENTH MOUNTAIN LLC Full timeJob DescriptionJob DescriptionAs the Roofing Sales Manager of our client's roofing company, you will hold a critical role in expanding our client's roofing services business in the vibrant Miami-Fort Lauderdale market. Your responsibilities will include overseeing a team of sales representatives, devising and implementing sales strategies, and...
-
Optical Sales Manager
4 days ago
Plantation, Florida, United States U.S. Vision Full timeAbout the RoleThe Licensed Optical Sales Manager is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth in our optical stores. As a leader, you will supervise and develop our optical staff, ensuring they have the skills and knowledge to provide outstanding service to our customers.Key...
-
Outside Sales Account Executive
2 weeks ago
Plantation, United States Lycatel LLC Full time $41,600Job DescriptionJob DescriptionLycamobile is seeking a talented Account Executive (outside sales) to join their Sales Team in Plantation, FLThe individual will report to the Team Lead, Area Sales Manager or Regional Sales Manager.This position might be remote with a weekly commute to the Plantation, FL office.Position:The position is responsible for driving...
-
Business Transient Group Sales Manager
2 weeks ago
Plantation, United States Sheraton Suites Fort Lauderdale Plantation Full timeWhat You’ll Be DoingSheraton Suites Plantation is seeking a highly motivated and results-driven Business Transient/Group Sales Manager to join our team. This role is pivotal in managing both business transient and group segments, focusing on expanding our market share, driving revenue growth, and enhancing customer satisfaction. The ideal candidate will...
-
Retail Sales Associate/Cashier
7 days ago
Plantation, Florida, United States El Dorado Furniture Full timeAbout the RoleEl Dorado Furniture is seeking a highly motivated and customer-focused Customer Care Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.Key ResponsibilitiesCustomer Service: Welcome customers...
-
Account Executive
2 months ago
Plantation, United States Lycatel LLC Full timeJob DescriptionJob DescriptionLycamobile is seeking a talented Account Executive (outside sales) to join their Sales Team in Plantation, FLThe individual will report to the Team Lead, Area Sales Manager or Regional Sales Manager.This position might be remote with a weekly commute to the Plantation, FL office.Position:The position is responsible for driving...
-
Optical Sales Associate PT- Gainesville
2 weeks ago
Plantation, United States U.S .Vision Part timeJob DescriptionJob DescriptionOur heritage in eye care spans more than 100 years.In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.In the...
-
Director of Leisure Sales
2 months ago
Plantation, United States Atlantis Bahamas Full timeAct a liaison between accounts and Atlantis, The Reef and The Cove Atlantis. Coordinate and communicate all sales and marketing efforts to assigned accounts. Responsible for account /market growth and assist the National Sales Managers in achieving departmental goals. Key Responsibilities:Sales:Create sales strategy based on market trends in alignment with...
-
Director of Leisure Sales
2 months ago
Plantation, United States Atlantis Bahamas Full timeAct a liaison between accounts and Atlantis, The Reef and The Cove Atlantis. Coordinate and communicate all sales and marketing efforts to assigned accounts. Responsible for account /market growth and assist the National Sales Managers in achieving departmental goals. Key Responsibilities:Sales:Create sales strategy based on market trends in alignment with...
-
Insurance Customer Service Representative
3 months ago
Plantation, United States Cato Whalen Insurance LLC Full timeJob DescriptionJob DescriptionTo provide extraordinary service to all customers, provide Licensed Sales Producers with possible sales opportunities and assist in sales and office organization. Responsibilities include:Answer phone with a smile each timeUpdate/endorse customer policies at their directionHandle billing inquiries, process customer...
-
Xfinity Retail Sales Consultant, Full-Time
2 weeks ago
PLANTATION, United States Comcast Full timeComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...