Ticket and Merchandise Supervisor

4 weeks ago

Detroit, United States Wayne State University Full time

Ticket and Merchandise Supervisor

Wayne State University is searching for an experiencedTicket and Merchandise Supervisorat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Job Purpose

In accordance with the mission of Wayne State University and the Department of Athletics, oversees all aspects of athletics ticket operations including external customers as well as Wayne State University Athletic retail operations and assists with operational coordination of the arena. This position must maintain compliance with National Collegiate Athletic Association and Great Lakes Intercollegiate Athletic Conference standards, rules and regulations relating to collegiate ticketing operations. Reports to Manager.

Essential Functions

Oversees ticket operations for Wayne State University Athletics ticketed sports including hiring and scheduling ticketing staff, following cash sales procedures, making deposits via Cashnet, completing reconciliation reports, ticket presales, season ticket sales and tracking event attendance. Collaborates with Athletic Compliance on National Collegiate Athletics Association approved student athlete complimentary tickets. There is heavy emphasis on good customer service skills and compliance with internal procedural controls related to cash handling.

Sets day-to-day operational objectives and provides overall leadership and direction to ticket operations staff. Hires, schedules and supervises staff. Sets expectations & focus, assigns duties, delegates ‎‎responsibilities, evaluates activities, provides coaching, mentoring and training. ‎‎‎Plans for future staffing needs. Provides timely communications and feedback to staff.

Supervises retail operations for Wayne State University Athletics including retail staff hiring and scheduling, cash and credit card handling, maintaining event displays and inventory tracking for merchandise (including any external customer merchandise per contracts), reconciliation, and deposits.

Supervises ticket operations for G-League and any other requested external customers. Includes hiring and managing ticketing staff, cash handling, completing deposits, reconciliations, tracking, equipment, and ability to manage and coordinate multiple ticketing operations for Wayne State University and National Basketball Association.

Assists with operational setup of arena for events.

Performs other duties as assigned.

WORK CONTEXT

Job Reports to: Manager.

Leadership Accountability: Implements operating plans.

Supervisory Accountability: Supervises associates below supervisory level.

Organizational Accountability: Manages work group within a sub-unit of a department.

Financial Accountability: Monitors expenditures.

Customer Accountability: Interfaces with officials and executives.

Freedom to Act: Subject to general input from supervisor.

Qualifications:

MINIMUM QUALIFICATIONS

Education

Bachelor's degree

Requires a Bachelor’s degree in sports management, athletic administration, business administration, exercise kinesiology, fitness, physical education or a related field from an accredited college or university. Candidates with an equivalent combination of education and experience may be considered.

Experience

Experienced (minimum 2 years of job-related experience)

Requires two or more years of customer service related experience with an athletic department or professional sports organization. Prior supervisory experience and cash handling experience are preferred.

Knowledge, Skills and Abilities

Working knowledge and understanding of multiple Wayne State University and Athletics Department software programs.

Working knowledge and understanding of National College Athletics Association rules and regulations pertaining to compliance.

Strong organizational and supervisory skills. Ability to prioritize and handle multiple tasks, delegating when necessary, and completing work within deadlines in a changing environment with multiple priorities.

Excellent customer service skills.

Ability to communicate effectively with others, including excellent written and oral communications skills.

Proficient computer skills in Microsoft office and Windows based systems, in addition to working knowledge of other programs (Adobe, Scheduling Software).

School/College/Division:

H90 - Athletics

Primary department:

H9001 - Athletics

Employment type:

  • Regular Employee

  • Job type: Full Time

  • Job category: Staff/Administrative

Funding/salary information:

  • Compensation type: Annual Salary

  • Salary minimum: $45,000

  • Salary hire maximum: $48,000

Working conditions:

  • Willingness to work in a competitive athletic environment and adjust to a flexible work schedule. - Evening and weekend work are required. - Valid Driver’s License, other physical activities. - Emphasis on organizational skills and multi-tasking in a fast paced working environment with an emphasis on timeliness and meeting deadlines.

Job openings:

  • Number of openings: 1

  • Reposted position: No

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.

  • Ticket and Merchandise Supervisor

    1 month ago

    Detroit, Michigan, United States Wayne State University Full time

    Ticket and Merchandise SupervisorWayne State University is searching for an experiencedTicket and Merchandise Supervisorat its Detroit campus location.Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment...

  • Ticket Resolution

    1 month ago

    Detroit, Michigan, United States teamworkonline Full time

    ABOUT US: The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction. Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home to a...

  • Ticket Office Lead

    3 months ago

    Detroit, United States teamworkonline Full time

    ABOUT US:  The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.   Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home...

  • Ticket Resolution

    3 months ago

    Detroit, United States teamworkonline Full time

    ABOUT US:  The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.   Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home...

  • Event Ticket Sales Associate

    2 weeks ago

    Detroit, Michigan, United States Detroit Lions Full time

    ABOUT US: The Detroit Lions embody the spirit of the city and its community, built on a foundation of hard work and determination. Ford Field, our home since 2002, is situated in the heart of Detroit, surrounded by a lively sports and entertainment district that hosts all four major professional sports teams. Our venue is cherished by a dedicated and...

  • Merchandising Coordinator

    1 month ago

    Detroit, United States IDR Healthcare Full time

    IDR is actively seeking a talented Merchandising Coordinator to join one of our top retail clients for an urgent need! This part time position supports a team-oriented environment, and fosters career growth opportunities. If this sounds like a fit for you, PLEASE APPLY TODAY!! Essential Qualifications for the Merchandising Coordinator: Bachelor's degree in...

  • Ticket Seller

    3 months ago

    Detroit, United States Detroit Lions Full time

    ABOUT US: The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction. Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home to a...

  • Ticket Seller

    3 months ago

    Detroit, United States teamworkonline Full time

    ABOUT US:  The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.   Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home...

  • Merchandise Associate

    2 months ago

    Detroit, United States teamworkonline Full time

    LEGENDS Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service...

  • Merchandise Associate

    1 month ago

    Detroit, United States Legends Full time

    LEGENDS Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service...

  • Merchandise Associate

    1 month ago

    Detroit, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.LEGENDS Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide -...

  • Merchandise Associate

    4 weeks ago

    Detroit, United States Legends Hospitality Full time

    Description LEGENDS Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a...

  • Box Office Supervisor

    3 days ago

    Detroit, United States Wayne State University Full time

    Box Office Supervisor Wayne State University is searching for an experiencedBox Office Supervisorat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence,...

  • Sales Representative/Merchandiser

    3 months ago

    Detroit, United States The HR Team Full time

    Job DescriptionJob DescriptionA&L Foods has an immediate need for a Sales Representative/Merchandiser in the Detroit, MI area. In this role you are responsible for providing superior in-store customer service and for merchandising specialty foods at large retail grocery stores. Be the driver behind continuous sales growth within specified...

  • Retail Operations Supervisor

    2 weeks ago

    Detroit, Michigan, United States Legends Full time

    LEGENDS Founded in 2008, Legends operates globally with divisions including Global Partnerships, Global Sales, Hospitality, Global Merchandise, Global Technology Solutions, Attractions, and Growth Enterprises. We provide a comprehensive data and analytics-driven service solution platform to enhance our clients' brands and fulfill their visions. Legends...

  • Guest Services Staff

    3 months ago

    Detroit, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Warehouse Operations Supervisor

    2 weeks ago

    Detroit, Michigan, United States T-ROC Full time

    Overview:We are on the lookout for a dynamic individual to step into the role of Warehouse Operations Supervisor at T-ROC, a leader in the gaming industry. In this position, you will oversee the management of our warehouse and ensure a seamless flow of inventory to various retail outlets. Your leadership will be crucial in driving inventory performance and...

  • Beverage Operations Supervisor

    2 weeks ago

    Detroit, Michigan, United States Live Nation Full time

    Position Overview:About Us:Live Nation Entertainment stands as the premier global entity in live entertainment, encompassing industry leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With Ticketmaster leading the way in event ticketing, we facilitate the sale of over 500 million tickets each year, serving more than...

  • Guest Services Staff

    3 months ago

    Detroit, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports...

  • Retail Supervisor Fashion Department

    1 month ago

    Detroit, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave Paid education...