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Outdoor Adventure Supervisor
1 month ago
Outdoor Adventures Supervisor
Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Managed by Montage International, Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.
SUMMARY
The Outdoor Adventures Supervisor will be responsible for creating personalized guest interactions in the SPMC Youth & Outdoor Adventures Department, ensuring the accuracy of the equipment rental process, guiding nordic and snowshoe experiences, overseeing arrival and departure of all guest equipment, coaching Associates, and maintaining proper record keeping.
ESSENTIAL FUNCTIONS
- Oversees scheduling of associates
- Guides nordic ski and snowshoe excursions around Spanish Peaks Mountain Club
- Overseeing department cleanliness and department organization
- Ensuring all standards are met
- Competent in handling guest complaints in a professional manner.
- This person will be able to train Associates.
- They will be a primary resource regarding local mountain conditions, weather, trails, lift access points, and dining options on property and around the mountain.
- Occasional assistance with youth programming.
- Other duties as assigned.
QUALIFICATIONS
- College Degree or educational equivalent preferred
- Supervisory experience preferred
- Nordic cross country PSIA certification preferred
- Luxury hospitality experience is a plus
- Strong passion for customer service; experience handling and resolving guest concerns in a timely manner
- Must be organized
- Strong verbal communication skills-ability to communicate effectively with guests and vendors
- Must be able to pass all binding indemnification test from all ski manufacturers in skier services
- Have a vast array of knowledge about recreational activities applicable to the area.
PHYSICAL REQUIREMENTS
Work tasks are performed indoors and outdoors. There is no effective protection from weather. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs frequently. Must be able to bend, stoop, squat and stretch to fulfill ski equipment handling tasks
